Sofware problems with a printer...

If I had known that DELL was gonna do me this way I would never have ordered my new system from them. I got the XPS 400 and the computer is okay..I expect to have some quirks.. but setting up the printer is my headache and THEY want me to buy SOFTWARE Warranty BEFORE they will give me any support... so I am here people. I have not cried in along time but I sure feel like it now. Okay the problem appears to be the print spooler. Removing the software and rebooting the system twice has not solved it. A new install does not take care of it. When I go to print a job of more then ONE page , it will ignore the number I put in and only print ONE page. Does not matter where I change the number it will not print more then one page at a time. then I was merrily sending one page after another to the printer because I really needed these things printed and after about the 5th or 6th page it would stop printing ANY. It would just stop. IT would start to load the page then say there was an error with it. Same page each time that did okay before but now there is an error. So I have to reboot the computer to unfreeze the print queue and get it to print that last page it hung on. But after 4 or 5 pages it would do it again. They had me pick the machine up and turn it upside and shake it, then do the COMMAND line thing in RUN and then the SERVICE thing in RUN... and then tried to send me to a MSCONFIG page that wouldn't even show up on the computer!...it was blank..then this guy says "yes you have a software conflict, so I will transfer you to Warranty support and you can buy software warranty and then I can help you... that is the biggest bunch of BULL EXCREMENT I have ever heard...me pay for THEIR stupid software that is supposed to work. The printer is a DELL AIO 924 Photo printer. (All in one)...got any ideas you very sweet smart people to save my sanity?

 

Give us any details or error messages you are getting. With both the computer and printer.

Steve

 

Try going to printer properties advanced & print immediatley - no spool.

 

this is the verbatim conversation... there were no error messages... by either printer or computer. It is already set to print immediately..no spool..I just checked...
03/25/2006 01:19:54PM Session Started with Agent (Amit_0193063)
03/25/2006 01:19:54PM : "Where do I find support for Software problems with this unit?"
03/25/2006 01:20:07PM Agent (Amit_0193063): "Thank you for contacting Dell Hardware Warranty Support. My name is Amit and my rep ID number is 0193063.May I have your telephone number, along with the area code?"
03/25/2006 01:20:33PM "*********"
03/25/2006 01:21:03PM Agent (Amit_0193063): "Thank You for your information."
03/25/2006 01:21:58PM : "I am having what appears to be software conflicts with this printer...where can I go to resolve those issues?"
03/25/2006 01:22:07PM Agent (Amit_0193063): "Please give me a moment to pull up your account information.Meanwhile, I would like to inform you that you might get an invitation to participate in a survey at the end of this session. You will be asked to rate our interaction on a scale of 1 to 9 with 9"
03/25/2006 01:22:45PM : "okay..."
03/25/2006 01:22:52PM Agent (Amit_0193063): "Could you please elaborate the issue ?"
03/25/2006 01:24:38PM : "I have installed the printer as instructed... installing the sofware ...but even after installing and uninstalling 2 times I have the same problem...1. it will not print more then 1 page at a time regardless of how many pages I tell it to print... no matter"
03/25/2006 01:25:58PM : "it was 3 times I reinstalled the software... on the 3rd installatin now with same problems"
03/25/2006 01:26:37PM Agent (Amit_0193063): "Okay"
03/25/2006 01:26:39PM Agent (Amit_0193063): "We need to perform certain troubleshooting steps to fix this issue .Is that fine with you ?"
03/25/2006 01:27:03PM : "sure.."
03/25/2006 01:27:16PM Agent (Amit_0193063): "Remove the power supply from the back of the printer. Press the power button for one minute. Firmly reconnect the power supply to the back of the printer."
03/25/2006 01:29:20PM : "okay...did ...all it did was make a sound then the light came back on...nothing else happened"
03/25/2006 01:30:14PM Agent (Amit_0193063): "If willing and able, please lift the printer up, turn it upside down, and shake it. Itis quite common for obstructions in the paper path to be stuck in such a way that they are not visible when looking down into the paper input tray."
03/25/2006 01:32:30PM : "okay I picked up , turned it upside down and shook...nothing came out...this problem has been since the very beginning..I just got this thing yesterday and today was the first time I tried the printing of more then one page at a time..."
03/25/2006 01:34:28PM Agent (Amit_0193063): "Now please try to print and see if you are facing the same issue now as well"
03/25/2006 01:36:36PM : "I set it to print 6 pages and it is only printing one..has finished that one...and it is stopped"
03/25/2006 01:37:05PM Agent (Amit_0193063): "Could you please let me know does it give any error message ?"
03/25/2006 01:38:25PM : "No error messages at all..only when it stops and hangs up the printing window will show it deleting the job...but on rebooting it will start that page and print it.."
03/25/2006 01:39:00PM Agent (Amit_0193063): "Okay"
03/25/2006 01:39:15PM Agent (Amit_0193063): "Please perform the following steps to enable the dlbx_device service and print spooler on the host computer: 1. Click the Start button, and then click Run. The Run window appears. 2. Type services.msc, and then click OK. 3. Locate Print Spooler in the l"
03/25/2006 01:42:21PM: "Okay I did the first...the print spooler..there was no start darkened only restart...clicked that...there is NO dlbx_device on the list at all"
03/25/2006 01:43:45PM Agent (Amit_0193063): "Okay"
03/25/2006 01:44:03PM Agent (Amit_0193063): "Please manually stop and restart the spooler service perform the following steps: 1. Click Start, click Run, type command, and then click OK. The command.com window appears. 2. Type net stop spooler, and then press the Enter key. 3. Type sc config spool"
03/25/2006 01:44:26PM : "there is a dlcc_device listed..."
03/25/2006 01:45:38PM Agent (Amit_0193063): "Please per from the above steps"
03/25/2006 01:48:23PM "this took me back to original entry when i first clicked command...then it said the spooler was started succesfully"
03/25/2006 01:48:43PM Agent (Amit_0193063): "Okay Now please try to print again"
03/25/2006 01:50:05PM : "same thing...only ONE was sent to printer and only one printed..I set it for 3"
03/25/2006 01:51:10PM Agent (Amit_0193063): "In this case we need to per from Ms config"
03/25/2006 01:51:37PM Agent (Amit_0193063): "Please refer to the following link and perform the steps in it"
03/25/2006 01:51:51PM Agent (Amit_0193063) sends page: "http:// http://www.netsquirrel.com/msconfig/index.html"
03/25/2006 01:54:46PM : "please be patient...this is supposed to be a fast system but my connection is only 28.8 on a dial up"
03/25/2006 01:55:04PM Agent (Amit_0193063): "Please take your time"
03/25/2006 01:58:12PM Agent (Amit_0193063): "While performing the steps you need to restart the system however let me assure you that it will resolve the issue ."
If you require further assistance, please visit us at www.support.dell.com

At this point their screen dissappeared and the MSCONFIG screen was blank no matter how long I waited...
then the next one
03/25/2006 02:05:29PM Session Started with Agent (Kuber_0114658)
03/25/2006 02:05:29PM : "Where do I find support for Software problems with this unit?"
03/25/2006 02:05:33PM Agent (Kuber_0114658): "Thank you for contacting Dell Hardware Warranty Support Chat.Please allow me a moment to review your question.In the mean time, may I please get the address and telephone# to which the system was shipped to. While I review your question, let me inform yo"
03/25/2006 02:05:34PM Agent (Kuber_0114658): "So first please verify the address and telephone number where the system was shipped originally."
03/25/2006 02:06:45PM Agent (Kuber_0114658): "for software support you need to contact our Dell On Call Segment as they have the trained technicians in the software issues. You may contact them at 866-497-2661."
03/25/2006 02:07:28PM : "I was talking to Amid when the screen went blank... they had sent me to a ms config page that was blank.... 03/25/2006 02:07:47PM Agent (Kuber_0114658): "Thank you for the verification."
03/25/2006 02:07:57PM Agent (Kuber_0114658): "Please contact the Dell On call segment."
03/25/2006 02:08:13PM Agent (Kuber_0114658): "They would definitely resolve the software issue that you are facing."
03/25/2006 02:08:40PM : "How can a new system with all the proper set up be doing this? will try to call...thank you"
03/25/2006 02:08:58PM Agent (Kuber_0114658): "You are most welcome."
If you require further assistance, please visit us at www.support.dell.com

then i was told when I called to buy the software support and then I could call back and they would help me... I have sent them a message of my displeasure..

 

Check these two things also.

1. The printer or document is set for manual feed. Look thru the printers options / settings and check everything, make sure you are ok there.

2. Uninstall the printer, and re-install using the latest driver (A program that controls a device) from the printer manufacturer's website. http://support.dell.com/support/dow...&typecnt=1&vercnt=1&formatcnt=1&fileid=143054

Steve

 

did it... same problem...only one will print when I tell it to print more then one... the settings say spool and will not let me change it to anyother setting like dump straight to printer...I wanted to try that but get an error message that the change could not be made... guess i will just fiddle around somemore and see what comes of it... Thank you so much for the link..It took all night on this slow connection to download it all but I got it!

 

Thought the driver might fix it. If you are getting any kind of error message post it, might help us find something.

Steve

 

I have never really gotten any error messages and that is what puzzles me...the system tells me the installation was successful. Only when I tried to tell it to dump straight to the printer and NOT spool it would not let me..said it was an invalid command and could not be done. that is the extent of all the error messages I have gotten. I think it is their stupid software. And I am not going to pay them to tell me that. thanks for trying..