Sony VIAO VGNFZ21Z breaks down after 2years mild to moderate use!

Do I have a right of complaint and recompense from PC World?

I'd like to know if I can still use the arguments that: Goods should be of satisfactory quality, fit for purpose and most importantly, last a reasonable length of time?

Given that I have two other laptops (both generic/unbranded) of 6 & 10 years of age kicking about that are still usable (if a bit slow), I'll be deeply disappointed if I don't have a case for some recompense!

The bone of contention is detailed below:

I bought my Sony VAIO VGNFZ21 laptop for £802.98 on 7th March 2008.

Yesterday morning the graphics went hay-wire and I suspected a virus. However, I took it into a local independent computer repair shop, who initially suspected the problem may be with the RAM, changed the chips but the problem was still there.
In their opinion, the fault lies with the graphics card, which, unfortunately is integrated with the motherboard, and is therefore going to cost in the region of £200-£300 to replace. IF, (and it is a big if) they can get hold of one!
In their experience, getting hold of components for Sony machines is not easy.

Basically, would it be unreasonable for me to expect a replacement motherboard or even a replacement laptop from PC World or maybe even Sony?!?

Any help and advice would be much appreciated
jk

 

Best thing to do is contact your local Sony Service Centre or Visit their website:

Sony Vaio - After sales
TEL: 08702 402408
http://www.vaio-link.com

If you call them and give them your serial no they will tell you if you are covered for faulty parts. (You may also be able to check this on the site)

Depending when you purchased usually there is 1-2 years warranty, however some laptops purchases include extended warranty.

Daniel