Sound card issue

Discussion in 'Hardware' started by DeShock, May 10, 2007.

  1. DeShock

    DeShock Private E-2

    Help! I am stumped.

    System:
    Dell 8300 dimension, P4 3.0ghz, Windows XP SP2, 2G RAM, Nvidia 7800GS

    Problem:
    I thought my sound card died (SB Live!). Mic does not work. I do get sound though, but it is kinda wonky. Like I get general sounds and game sounds, but with video in Firefox = no sound. Trying to run MusicMatch Jukebox or Ventrilo causes them to crash or just not work (no mixer device available). When I try to use the sound control mixer it tells me there are no devices installed (or something along those lines). When I go to hardware manager it shows the sound card and says it is working properly.

    If I go to Control Panel > Sound and Audio Devices
    Under Volume: it says No Audio Device
    Under Audio and Voice: the only device listed in the drop lists is "Modem #1"
    BUT
    when I go to hardware and properties of the sound card it says "this device is working properly.

    I uninstalled the driver and reinstalled. No change.
    I uninstalled the card, pulled it, reseated it, reinstalled the drivers. No change.
    I pulled the card, removed the driver, put in a different sound card (Turlte Beach Riveria) and installed new card's drivers. No change.
    I did a system restore to a point before I noticed any of these issues. No change.

    Creative sound diagnostics gives me this:
    http://www.teamir8.com/pictures/sound_diagnosis.jpg

    I checked the BIOS and onboard sound is OFF.

    Much appreciation for any help you can provide.
     
  2. baklogic

    baklogic The Tinkerer

    Have you checked Dell's faq's ?
    Also is there a motherboard drivers/bios update for your Dell /
    I have seen this solved by updating motherboard drivers/bios at times.
     
  3. DeShock

    DeShock Private E-2

    Problem seems to be resolved. Here is what I did:
    • uninstall SB! Live sound card
    • turned on the onboard card and installed drivers
    • checked that sound, mic, etc. were working properly
    • uninstalled onboard sound, turned of in BIOS
    • reinstalled SAB Live card and drivers

    So far so good.
     
  4. baklogic

    baklogic The Tinkerer

    That's the answer we all appreciate - It will help others who might have a similar problem -
    Sound problems appear to be driver related, in almost all that I have seen.:dancer
     

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