sound drivers

i was hoping maybe someone could tell me why my sound isn't working and how to repair it. i have tried a few things on here been at it for days now ,starting to pull my hair out please help me. i have an attachment. if someone would be kind enough for some advice would muchly be appreciated. thanks.
in my device manager i have a yellow ! when i click it up the code 28 i then try to reinstall driver but nothing happens also when i go to the driver tab none of them work either., have tried to uninstall but tells me that has failed as well as the device is required to boot system . in my sound box it has no audio device and their is no speakers along the bottom of my page .. i am runny windows xp on my desktop.

 

Go : Start - Control Panel - Administrative Tools - Computer Manager - Device Manager - right click to yellow question mark - Properties - Details - scroll down the bar menu to find Hardware Ids and post here the code !! :clap

 

the code is 28

 

Hi david, i had reinstalled windows xp then had my puter in storage. it didnt seem to have any other issues.. i downloaded that report and attached it with my first post as i had a read of what other problems others had and tried a few things but nothing i seems to do worked! am starting to get desperate i need my music hahaha. thanks for your help much appreciated.

 

code 28

 

In menu push tab details and afterwards go scroll down menu to find Hardware ids !! :major

 

Hi,
Make/Model of your machine and any service tags that it has, the report that you have posted does not point us in the direction that we need, if at all possible run the program Everest that DavidGP asked you to run, this will give us the make of your motherboard and then will help us to find the correct solution to your issue.... We will also still want the make and model, all of this info will help to resolve the issue quicker.

iain.t :major

 

Hi craze_haze_71,

The correct drivers are available from here.....

http://support.asus.com/Download.aspx?SLanguage=en&m=P5KPL-AM/PS&p=1&s=22

select your OS (xp) then you need to install the latest chipset driver first (Version 9.1.1.1019 ) then reboot. then you need to install the audio driver (Version V51005904) then reboot as this will help your system recognise the changes.

iain.t :major

 

thanx iain is there a version that i dont have to buy? appreciate it thanx

 

for the version 9.1.1.1019 it says cannot install: setup install program filename contains folder information use action/checkout instead..

then the other i get the message..
cant find asus setup.ini:c:\documents and setting\tam\localsetting\temp\wz5e98\audio\asus setup.ini

 

Hi what browser are you using to download these files, Internet Explorer would be the best to use for these type of files.

try installing the chipset Version 9.1.1.1014 first then try installing the Audio Version 5.10.0.5821/6.0.1.58 .

if the chipset still fails don't worry about it, hopefully the audio will work.

iain.t :major

 

hi ,
i did what you said i was using google chrome to open files, i then changed it to internet explorer when it did actual download but then when it came to opening it and installing i got basically the same message.

cant find asussetup.ini:c:\documentsand settings\tam\localsettingstemp\wz1ad4\audio\asussetup.ini

cant find asussetup.ini:c\documentsand settings\tam\localsettings\temp\wz9a95\driver\asussetup.ini

no such file found
x cant find asus setup.ini:c:\documentsand settings\tam\localsettings\temp\wz9a95\driver\asussetup.ini

why cant this just be easy for me damn it grrrr... thanx for the help.much appreciated

 

What exactly is the make and model of your machine I am assuming that it is an Asus as that is what motherboard it has on board, can you give me the exact model and any service tags if there is any.

Please be patient as it can be a right pain in the preverbial searching for the correct solution, I wish they would create a "one size fits all" driver. But hangin there we will find a solution yet!!.

iain.t :major

 

sorry. i dont know a lot about computers, my computer was custom made probably 4 years ago. have had a few things replaced and i think the motherboard has been one of those things... does the report i attached help any with makes and models?? it says on the front intel pentium d but like i said im not sure about what is on the inside.. im sorry that im not help at all! i am hoping i can resolve it shortly am following all instructions but the puter is not playing the game hahaha. thanx for your Patience. it is appreciated!

 

don't worry we will get there in the end !!

where do you usually plug your speakers in ?? is it in the I/O plate or one of the expansion slots ?? if it an expansion slot it will mean that you have a PCI sound card and you will need to open the tower case to find the make of it. This is usually the case with custom build machines, did you not get any install discs with your machine??

iain.t :major

 

hey ian t it is an Io plate

 

Hi,
Ok, right now we need to download and install BUT DO NOT RUN YET !!!...

Driver Sweeper...... http://majorgeeks.com/Driver_Sweeper_d6171.html

Then download and 'SAVE' the chipset (Version 9.1.1.1019) and Audio (Version 5.10.0.5821) to your Desktop for easy access, from here.....

http://support.asus.com/Download.aspx?SLanguage=en&m=P5KPL-AM/PS&p=1&s=22 (you will need to select your OS.. XP)

Go to Add/Remove Programs and uninstall the Intel Chipset Driver and the Intel Audio Driver. Re-boot your computer into Safemode (f8 on boot), sign in as an Admin User.

Double Click on Driver Sweeper... you will see a list of options in the lefthand pane... please select the Intel Chipset and Intel Sound options > click 'Analyze' then > click 'Clean' (run this button twice to clean up any residual leftovers).

Re-boot into Windows and click out of any 'Found New Hardware' prompts, now you need to install the Intel Chipset Driver first, follow the prompts and re-boot, now you need to install the Intel Audio Driver, same as the chipset follow the prompts and re-boot, it is very important that you re-boot your machine each time as this allows for your system to recognise the changes that have been made.
http://img695.imageshack.us/img695/6396/driversweepersound.png

Uploaded with ImageShack.us

you will need to select the chipset also.

iain.t :major

 

argggggggggghhhhhhhhh.... driving me crayzee one problem after another.. i foolowed your instructions and still get the same message cannot install... so deleted both the downloads and started again... they are zip files and wont be installed... if this is right how do i install them from the zip files??/

 

You need Winzip to unpack the files then click on their .exe run file inside.

http://download.cnet.com/7-Zip/3000-2250_4-10045185.html

here is a free version that will do it for you.

iain.t :major

 

thank you for all your help much appreciated! finally working had a friend help me through it.... thanx again

 

Great to hear that everything is as it should be.
Thanks for the feedback.

iain.t :major