Sound Issues with Gateway Profile 5 series

Greetings all,

Ok so I am fairly computer savvy and I have been trying to fix this problem with no avail.

Had issues with a virus that caused instability with my Gateway Profile 5 series computer. The result led me to wiping my hard drive, and reinstalling everything. Only after I did this I have lost sound? I can see video, for instance if I was viewing something online, but sound just doesn't work.

Looking under my Device Manager all of my sound, video, game controllers seemed to have been installed correctly, but...

At "other devices" tab a yellow question mark exists. Upon opening that tab for specifics "multimedia audio controller device" yellowed (with that same exclamation point), along with "network controller."

Is this were my problem exists? Neither are associated with sound delivery, correct?

If they are how should I go about fixing this issue, and thus enabling sound components once again?

 

When you wiped your hard drive and reinstalled your OS were you using a system disc from the Manufacturer or a xp or vista disk.
Sometimes when you wipe the drive and reload the os the mobo software is not included on that install. You can try yourself and go to the driver support for gateway and see if they have your specific drivers, and re-download them

post your information about your system....
OS
MOBO
Sound Card

The easiest way to get this info is to run and post an everest report. Once that up someone should be able to assist you further.

Everest report

 

Multimedia Audio Controller is a long name for a function on your sound chip. This will affect your sound.

As buggabear stated this is most likely due to the fact that the drivers for the network card and the sound card are not installed.

 

Hello,
I have the same sound issues except I have installed the drivers from the Gateway site for the profile 5 and I still get no sound. Everything says its working, no problems in the device manager. onboard sound is enabled in the bios and bios is updated, and the speaker icon shows in my sys tray yet I get no sound.
When i turn up or down the volume using the volume control on the front of the computer, I see the sound bar showing each step up or down but each block is just an outline, shouldnt they be a solid block?
I have tested the speakers themselves and they are good. I have plugged head phones in the front and external speakers in the back and still nothing. I have used both Sigmatic C major and Realtek drivers both do the same thing.
I have 2 of these computers and I cant get sound on neither one.
Thanks for your time

 

It may be better for you to start your own thread.