Sound Issues?

Hello fellow Geeks,

So I have this relatively old Toshiba laptop which has given me very little grief over the years. Most of time I'm able to tackle the problem(s) myself.

I'm currently having a sound-related-issue that has me stumped and 'tis why I seek your advice

So, every time I visit YouTube and view instructional videos, usually within the 1st minute or two the sound goes completely out. This also happens when I visit other sites such as the New York Post and try to view video content there, the sound kicks out. The only way to remedy the situation to get the sound back is to either reboot or put the computer to sleep, then sound comes back (which is getting to be a real pain in the you know what )

Things I've tried thus far thinking this would be an easy fix: 1st I ran Windows 10 "Sound Troubleshooter" and nothing was flagged. So I tried uninstalling the sound drivers, that too failed to fix the situation. I went to "Sound Properties" and disabled all "Sound Enhancements".......no luck.

I downloaded and installed Driver Booster which found drivers that needed updating including the sound drivers..... I thought this would put the issue to sleep.... After updating the drivers with Booster I'm still having the problem.

When the sound drops out there is NO yellow exclamation in the Device Manager with respect to the sound drivers?

I'm at a loss. Any information or suggestions to a possible fix is greatly appreciated ! Thanks so much for your time!

Here in Philly

TOSHIBA Satellite L755D
Windows 10 Home (x64) Version 1803 (build 17134.590)
1.50 gigahertz AMD A6-3420M APU with Radeon HD Graphics
512 kilobyte primary memory cache
4096 kilobyte secondary memory cache
64-bit ready
Multi-core (4 total)
Not hyper-threaded
AMD High Definition Audio Device
High Definition Audio Device

 

Would be useful for you to post a screenshot of the Device Manager with the Sound section expanded

 

Screen shots of audio in Device Manager expanded.

 

Hey there Ploder. So I tried your recommendation with regards to installing the OEM Toshiba driver(s) I thought this was an excellent idea that didn't dawn on me. Unfortunately that solution didn't work . One NEW strange thing i found out in the last day or so... when my sound goes out i found a different way to get it to come back without having to reboot or put the computer to sleep. NOW all i have to do is refresh the browser for the sound to come back. Very strange.

I thought perhaps it was browser related and decided to test that theory in other browsers. I played the same YouTube video in Chrome, Fire Fox, Internet Explorer and MS Edge.....all with the same result, the sound driver still takes a dump regardless of the browser i use and an F5 refresh will bring the sound back for something like a minute of playtime before it dumps again. This doesn't happen if i play a DVD movie. The sound remains stable.

The only reason i used the driver update program mentioned in the earlier post is because when i was searching for a solution to my problem i came across this link from Major Geeks that suggested that i use that program as a possible solution.

http://m.majorgeeks.com/content/page/fix_sound_problems_in_windows.html


Anyway, any other suggestions to help me resolve this most annoying problem is greatly appreciated. Suggestions anyone>? Thx

 

can it be a bad or corrupt codec ?
since your disc play alright, and when you uninstall/reinstall the drivers can it be reinstalling the same corrupted codec if that's the issue?
that is only a guess on my part.

 

Thanks for the replies. All my setting are the same as yours ploder. And you are correct concerning my version of FF its 65.

 

Hey there ploder,

So just now while watching an instructional video on YouTube about micro electronics repair my sound took a dump at video timestamp 10:32. I was using FF

 

Here is another weird behavior i was able replicate over and over.... after each dump the only way to get the sound back ON without rebooting was to EXIT my FULL SCREEN MODE and then PAUSE the video, then when i hit PLAY again the sound came back on for less than 2 minutes... and i had to keep repeating this process to get through the video...some strange shit man i must tell you. You ever hear of such stupid stuff?

after the first dump @ timestamp 10:32 about every 2 minutes it would dump repeatedly again.

 

Duh.... i forgot to post the link........

 

Yes, sound still goes out completely if I'm not using full screen. Sorry for the slang "dump" refers to the sound going completely out.

 

So for total clarity the sound drop outs only occur when you are streaming from the internet and do not occur when you pay a sound file / or game on your pc.

I note that in DM you have 2 entries under Sound. Have you tried disabling one or the other to see whether that may help. I would go for the 'High Definition Audio Device' first personally.