Sound Problem Driving Me N U T S!

Hi I have searched for DAYS for a solution to this problem... It is driving me crazy!!

HP Pavillion dv6000 (specifically dv6915nr).
I'm sure it's some kind integrated on board audio.

Sound Icon (down in bottom right of windows taskbar) has white "X" in red circle and on a mouse hover it says "No Audio Output Device Is Installed".

Going to device Manager there is no "Sound, video and game controllers" folder to group to expand??? Strange (to me).

Here's what i've tried:

Went to support page to update drivers at HP Site. Where I select Microsoft Windows Vista for operating system... Don't know what driver to download of:

1. Conexant High Definition Audio Driver
2. Realtek High Definition Audion Driver
3. Conexant High Definition Audio Driver (later version)

So downloaded the most recent one. And, since have tried all I believe.
Anyway, when I download the driver and run it to install, selecting overwrite all files, it comes back and says: "Driver Installation Failed: Could not find the device for this driver."
Then, I will immediately get a Windows popup that says "This program might not have installed correctly" and then asks me to chose "Reinstall using recommended settings" -or- "This program is installed correctly". I Have tried both.

Then, just by reading other posts decided to search for and download (UAA Universal Audio Architecture). I have really no clue what this is but was going by what I was reading. However, I really couldn't find one that didn't say was supported by anything but XP (Using Vista) so I downloaded this one from here because it said it supported "windows (all)". It was a realtek audio driver of some sort and went through it's thing and prompted me to restart, which I did. No change

Please, can anyone give me a nudge in the right direction, Please!

I've tried all the above, I also used the HP Recovery partition and i'm sure if that's the same as a full clean install, but i even went through to that so i'm willing to try anything...


Thank you very much!!

 

plodr, thanks for your help!

updating/reinstall the chipset driver resulted in no change. Also, no change with restoring the original audio driver from the recovery manager.

Any further ideas? Is the computer not even seeing the on-board sound card or speakers and therefore cant install the drivers?

 

Hello,
Is onboard audio enabled in BIOS?

 

tgell, thanks man, I do not see this option to toggle in BIOS.

I can't even find any documentation about adjust the settings for this motherboard: Quanta 30CF

Can you or anyone advise further???

 

I found this but it is for desktops. You may also try the Del or Esc key.

Use the following steps to find the BIOS version for your computer:

1.Turn off the computer and wait five seconds.
2.Turn on the computer and immediately press the F10 key repeatedly until a BIOS Setup screen opens.
If nothing happens, press the F1 key repeatedly.

Also found this.
While the display is blank, press the f10 key to enter the BIOS settings menu.
NOTE:The BIOS settings menu is accessible by pressing the f2 or the f6 key on some computers.

Edit: If you find it, make sure it is set to Enabled and not Automatic if shown. This could also be a hardware problem. Another thing you might try. In Device Manger, try Scan for Hardware Changes and see if it detects a sound card.

http://kb.epson-europe.com/pf/12/webfiles/Article%20Images/Scanners/Epson%20scan/Win%20Vista/Vista-Epson_Scanner_error-Uninstall4.png

 

I have worked on a few dv6000 series laptops, and this is usually one of the first indications of a failing motherboard. :cry

One Pavilion dropped the wireless card first, and the keyboard quit on another.

Both of them failed to post in eventuality.

The good news is, you may have time left. The bad news is, that it's borrowed.

The killer news is, that there was a BIG recall on these particular laptops. However, I don't think HP will entertain that any longer. The class action claims were due before April, 2008 :mad

 

I actually had sound for a short period of time, and now this is getting personal.

Last night I went to Device Manager and did a right click there and selected the 'Legacy Hardware" option.

Clicked on Search Automatically.

The wizard does not find any "new" hardware.

But It says if you know the specific hardware model, click next.

From there I selected the Sound, Video and Game controllers (what has been missing in device manager).

Then a list populates and here I have no idea what to select. One that did look familiar was Realtek. And I selected it clicked next.

The computer shut itself off and then would continually loop trying to load windows. To stop this I booted into Safe Mode, and it then appeared to finish the installation from the Realtek deal.

Suddenly, I had no more red X on the sound icon and had sound! Rebooted windows normally and still had sound. Terrified, I set the laptop down carefully on the chair and went to bed happy.

Only to come out and wake up the computer only to see the dreaded *# ($ASYFEBW&#$&$*@)$ Red X and "No Audio Output Device Is Installed" once again where the sound control icon is.

 

That would seem to indicate an issue with the SPU, or with the PCI bridge to the integrated sound. Somehow, your sound driver is being corrupted.

But as always, I may be mistaken.