soundmax audio problem

i have a dell deminson 4600 with sound max audio the sound card is built into the mother board its windows xp profesinal edition theres no sound at all the driver is completelt gone someone uninstalled soundmax completely i tried downloading the drivers from intel and dell even spoke to dell and they gave me drivers and nothing is working when i try to install it i get an error message no driver found please reboot and try again i been trying to fix this from 11 am to 8 36 pm which it is now and i really cant figure it out in the device manager it says multimedia audio controller and the yellow explamation point next to it its under other devices but i tried update driver and everything nothing works

 

Field Value
Computer
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name DELL_PC
User Name Administrator

Motherboard
CPU Type Intel Pentium 4, 2400 MHz (18 x 133)
Motherboard Name Dell Dell DE051
Motherboard Chipset Intel Morgan Hill i865GV
System Memory 768 MB (DDR SDRAM)
BIOS Type Phoenix (01/03/06)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display
Video Adapter Intel(R) 82865G Graphics Controller (96 MB)
3D Accelerator Intel Extreme Graphics 2
Monitor Dell E173FP [17" LCD] (D542852M57WL)

Multimedia
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

Storage
IDE Controller Intel(R) 82801EB Ultra ATA Storage Controllers
Floppy Drive Floppy disk drive
Disk Drive ST340810A (40 GB, 5400 RPM, Ultra-ATA/100)
Optical Drive Optiarc DVD RW AD-7221A
SMART Hard Disks Status OK

Partitions
C: (NTFS) 38154 MB (20742 MB free)

Input
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse HID-compliant mouse

Network
Network Adapter Intel(R) PRO/100 VE Network Connection (174.63.71.153)

Peripherals
Printer Microsoft XPS Document Writer
Printer Send To OneNote 2007
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB2 Controller Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]
USB Device USB Human Interface Device

 

yea i tried that a million times and i tried other ones too nothing works it gives me the message driver not found reboot and try again and i do and it still dont work

 

Please could you run everest ..... http://majorgeeks.com/download4181.html

Click Report (top menu) > Report Wizard > Next
Choose System Summary Only > Next
Choose Plain Text > Finish and wait for report to generate
Click Save to File and leave the File Name as Report, then click the Save as Type dropdown and choose Report files (*txt) and click Save (n.b. Save to desktop is best as easy place to find it, use Browse to locate desktop)

Add the report in your next post like this.....

http://forums.majorgeeks.com/showthread.php?t=86880

Can I have the service tag # please.

 

i will when im at that computer its not mine and we bout to get the hurricane so it will take me couple days before i can post that for you thanks

 

It looks to me that this is the one for integrated sound.

Once you run the R94481.exe file check in C:\dell\drivers for the R94481 folder.

Then go to Control Panel>System>Device Manager and find the yellow question mark for sound/audio and right-click and select Update Driver. You want to go through the next screens telling it that you have the disk and/or browse to the C:\dell\drivers\R94481\SMA_WDM\W2k_XP folder and it should accept that location and try to install the driver. If successful, reboot and check foe sound.

See if that works or if iain.t can give you the specific steps to browse to that folder in XP.

 

Hey sach,
The board does have an integrated audio card, but Dell (being a pain in the a**e) like to add their own little mix in which requires either a soundblaster or soundmax driver/software before the board will recognise it's own audio card, they can never just have things that simple, that's why they make mountains of cash :-D, most people would just contact Dell to resolve an issue, costing them a small fortune in cash for a simple fix, I think they ask for upwards of £$60.00 s for this type of fix then the premium toll charge for calling them.

 

Hi Iain,

I'm not very good at drivers; I'm just going from plodr's link to the back of the PC which only gives one option for integrated audio. I'm hoping the setup.exe might be the problem and if murdammi manually points device manager to the folder with the .inf(s) it will find the driver. I figure it is worth a quick try.

 

Hi sach,

Yes you are correct in your line of thinking, but like I said Dell like to throw their little mix in, the OP has been on the phone to Dell and got the drivers for his machine and they will not work , and will never work, unless you install the soundmax/soundblaster drivers/software which the Dell advisor has *forgot* to inform him, hence more phone calls more money for Dell :cry !! The OP has also stated that the soundmax/soundblaster folder has been deleted from the machine. This is why I have asked for the OP to give me the service tag# for the machine as this will give me the exact version of drivers/software to get his audio working again.

 

@sach2 i tried that didnt work and i took the drivers out my computer and installed them in hers cuz we got same computer and still nothing i tried everything i mean everything i even installed the chipset before the drivers and everythin nothing has worked yet i spent 12 hrs 1 day and then another 5 the next then i came to you guys cuz its pissin me off

 

Deleted post:

 

i will give it a try when i can get to that computer but i doubt it will work because i have downloaded that driver from dell and 2 other sites and nothing thanks

 

Do not download that driver, use this one.

http://drivers.softpedia.com/progDo...-Driver-5-12-01-5410-whql-Download-24457.html

 

ok i will thanks

 

I hope tgell's link works.

Do give your service tag # and double check the model number printed on the circle around the power button. (The reason I say that is I can't seem to get a link that has the 4600 and the de051 motherboard. The dimension 1100 and de051 motherboard seem to be linked.)

I'm just going to post this link here since it may be difficult to find later should you still have problems. This thread seems to have had similar problems to yours, especially getting the Realtek readout when it was really Intel audio.

The Dell driver that worked was the same 198x driver but a different version 7mb download versus the 4.5mb download I posted earlier. It may do no good but I thought I would post it while I had it handy. It would fit into Iain's idea that Dell adds things to the basic Intel driver install since in the thread getting the driver directly from Intel did not work.

 

I made a major mistake on that driver. I thought it was for XP but it is actually a Vista driver, so I would not download or install. Sorry. That first link I deleted was actually for XP but it was a HP driver.

 

I still would like to check via the service tag#.