Spyware Problem please help me!

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by catty4667, Apr 5, 2012.

  1. catty4667

    catty4667 Private E-2

    Hi, i have a spyware problem i have followed the thread READ & RUN ME FIRST Malware Removal Guide (incl. spyware, virus, trojan, hijacker). and i still have a problem, two of the programmes didnt work they were rootrepeal and combofix, rootrepeal got half way had an error and shut itself down and combo fix installed then wouldn't load up, i have attached the logs of the ones that worked. thank you
     

    Attached Files:

    catty4667, Apr 5, 2012
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please attach the log from running MGTools --- C:\MGLogs.zip.
     
    TimW, Apr 5, 2012
    #2
  3. catty4667

    catty4667 Private E-2

    i cant find it, the only one i can find that is sort of similar is called msrvlog but that is a txt file not a zip. have i done something wrong there?
     
    catty4667, Apr 5, 2012
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Did you download the MGTools.exe to your C: drive? If you did and if you ran the exe file, it would leave the log where I said it would be --- C:\MGLogs.zip.
     
    TimW, Apr 5, 2012
    #4
  5. catty4667

    catty4667 Private E-2

    ah! no i didn't, my fault! should i redo MGTools and then post up the log when its all done? thank you
     
    catty4667, Apr 5, 2012
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Yes, please do. ;)
     
    TimW, Apr 5, 2012
    #6
  7. catty4667

    catty4667 Private E-2

    all done.
     

    Attached Files:

    catty4667, Apr 5, 2012
    #7
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Use windows explorer to find and delete:
    C:\Windows\Tasks\At1.job
    C:\Windows\Tasks\At2.job

    I am not seeing anything else in your logs, but if you are still having issues, we can dig a little deeper. Let me know how things are running.
     
    TimW, Apr 5, 2012
    #8
  9. catty4667

    catty4667 Private E-2

    Thank you so much, i will have a little test and see if its all okay :)
     
    catty4667, Apr 5, 2012
    #9
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Let me know. :)
     
    TimW, Apr 5, 2012
    #10
  11. catty4667

    catty4667 Private E-2

    im still getting redirected :(
     
    catty4667, Apr 5, 2012
    #11
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Do you get redirected in all browsers? IE, Firefox, etc? Where are you being redirected to?
     
    TimW, Apr 5, 2012
    #12
  13. catty4667

    catty4667 Private E-2

    im only using IE, getting redirected from any link on any website not all the time but it takes me to different websites all the time.
     
    catty4667, Apr 5, 2012
    #13
  14. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Download Firefox and see if it redirects you. You can it here: Mozilla FireFox
     
    TimW, Apr 5, 2012
    #14
  15. catty4667

    catty4667 Private E-2

    ive installed it all, declined to move stuff over from my IE and ive selected 30ish links so far and no redirecting! (yay!) should i uninstall in IE and just use firefox? you have been a really big help thank you :)
     
    catty4667, Apr 6, 2012
    #15
  16. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    What version of IE are you using?
     
    TimW, Apr 6, 2012
    #16
  17. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Already known. Direct from MGlogs.zip and hijackthis ;)

     
    chaslang, Apr 6, 2012
    #17
  18. catty4667

    catty4667 Private E-2

    well done, i wouldn't of had the slightest idea on how to get that!
     
    catty4667, Apr 6, 2012
    #18
  19. catty4667

    catty4667 Private E-2

    is there anything that can be done so i can use IE again?
     
    catty4667, Apr 6, 2012
    #19
  20. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You need to try cleaning out your internet cache.
     
    TimW, Apr 6, 2012
    #20
  21. catty4667

    catty4667 Private E-2

    i have done that and still getting redirected :S
     
    catty4667, Apr 6, 2012
    #21
  22. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Download The Avenger by Swandog46 to your Desktop.

    See the download links under this icon http://forums.majorgeeks.com/chaslang/images/MGDownloadLoc.gif
    Extract avenger.exe from the Zip file and save it to your desktop.

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):


    1. Run avenger.exe by double-clicking on it.
    2. Click OK at the warning to continue to use The Avenger
    3. Do not change any of the check box options!
    4. Shut down your protection software now to avoid possible conflicts.
    5. Copy everything in the Quote box below, and paste it into the Input script here: part of The Avenger
    6. Now click the http://img33.imageshack.us/img33/9159/executeavenger.jpg button
    7. Click Yes to the prompt to confirm you want to execute.
    8. Click Yes to the Reboot now? question that will appear when The Avenger finishes running.
    9. Your PC should reboot, if not, reboot it yourself.
    10. A log file from The Avenger will be produced at C:\avenger.txt and it will pop-up for you to view when you login after reboot.
    11. Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )


    What is this:
    C:\Users\OWNER\AppData\Roaming\Alawar
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below log:

    • C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
    TimW, Apr 7, 2012
    #22
  23. catty4667

    catty4667 Private E-2

    this morning i went to internet options and reset to default and i haven't been redirected at all since ive done that, should i still try out The Avenger just in case? thank you for all the help.
     
    catty4667, Apr 7, 2012
    #23
  24. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If everything is working, then just keep on truckin'!! ;)

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     
    TimW, Apr 7, 2012
    #24
  25. catty4667

    catty4667 Private E-2

    thank you for all the help :)
     
    catty4667, Apr 8, 2012
    #25
  26. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. :)
     
    TimW, Apr 8, 2012
    #26

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