Startpage-DU.dll HELP!!

I've got the Startpage-DU.dlll thingy happening according to Mcafee,

which keeps telling me it's found and deleted the infection.

I've tryed Aboutbuster, CWshredder, Ad Adware SE, etc

Can somebody help me to get rid of this infestation?

Rich

 

First, please follow ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal

After doing ALL of the above if you still have a problem:


http://www.majorgeeks.com/images/grenade.gif Download HijackThis 1.99.1

http://www.majorgeeks.com/images/grenade.gif Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

http://www.majorgeeks.com/images/grenade.gif Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the ZIP file as your backups will not be safely stored.

http://www.majorgeeks.com/images/grenade.gifBefore running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

http://www.majorgeeks.com/images/grenade.gifRun HijackThis and save your log file.

http://www.majorgeeks.com/images/grenade.gif Post your log as an ATTACHMENT to your next post. (Do NOT copy/paste the log into your post as it will be removed).

http://www.majorgeeks.com/images/grenade.gifNeed help with HJT? See this thread: NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

 

OK,

I've followed all the instructions as requested.

Rebooted th PC and attached is the Hijack This log.

 

^^^^

 

Download this file: SpSeHjfix109

Unzip it to your desktop or to a folder.

Boot into Safe Mode

Start SpSeHjfix, click on " Desinfecton starten" (the other button means close) then it will reboot and finish the cleaning.

Run SpSeHjfix one more time.

Reboot in Normal mode.

Run HijackThis again and post a new log. Also post the log from SpSeHjfix, the log should be on your desktop or the same folder as SpSeHjfix.

 

I've run SpSeHjfix but it says I'm not infected.

Does this mean I've got rid of Startpage?

However I'm still recieving warning messages from Mcafee that a program is trying to change my Browser settings and my homepage is switched to about:blank.

Logs attached

Further advice welcome!

Thanks

Rich

 

^^^^^

 

Please boot into Safe Mode with the Viewing of Hidden Files & Folders Enabled


Now scan with HijackThis and Check the Boxes for the following:

Make sure All Browser Windows are Closed when you Click FIX.

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R3 - Default URLSearchHook is missing

O2 - BHO: (no name) - {883B6F6B-1236-FC72-D1A0-9569E99595C6} - C:\WINDOWS\system32\ietm.dll

O4 - HKCU\..\Run: [Explorer] C:\WINDOWS\System32\shellexp.exe en

O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\ntqq.exe" /s (file missing)
O23 - Service: BT Digital Access USB start up (Gazel Startup) - Unknown owner - C:\Program Files\BT Digital Access USB\vstartx.exe" /s (file missing)
O23 - Service: ISDN connection log (GisdnLog) - Unknown owner - C:\Program Files\BT Digital Access USB\gisdnlog.exe" -s (file missing)
O23 - Service: McAfee Privacy Service (GuardDogEXE) - Unknown owner - C:\Program Files\McAfee\McAfee Privacy Service\GUARDDOG.EXE" /SERVICE (file missing)

Again, make sure All Browser Windows are Closed when you Click FIX.

NOW:
Click Start > Run > type services.msc and Click OK

Locate Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) and RightClick on it to bring up the Service Properties Window.
First: Stop the service by clicking the Stop Button.
Next: Disable it by changing the Startup Type to Disabled and click Apply

NOW:
Navigate to and DELETE the following if they should remain:

C:\WINDOWS\ntqq.exe

C:\WINDOWS\System32\ietm.dll

C:\WINDOWS\System32\shellexp.exe

NEXT:
Run CCleaner and Spybot S&D and have Spybot fix what it finds.
Note: Dont forget to update Spybot S&D by selecting "Search For Updates"

Then, as an added precaution, Go to Start > Run and type: cleanmgr and then click OK. Make sure the boxes for these are checked:
Temporary Files
Temporary Internet Files
Recycle Bin

And Click OK.


Reboot to Normal Windows

FINAL STEP

Reset Web Settings & Default Security Settings:


To Reset Web Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK


To Default Security Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Security Tab and click Default Level for Internet, Local Intranet, Trusted Sites, and Restricted Sites.


After doing ALL of the above, Scan with HijackThis and attach the new log.

 

Comments in Red

Log Attached

On completion Mcafee warning appears 'A program is attempting to change your browser settings' and homepage is reset to 'About:blank'

Thanks for the help so far, what do I do next?
Rich

 

First, you need to disable McAfee because it may block parts of this fix.

Download Pocket KillBox
(Don't run it yet)


Please boot into Safe Mode with the Viewing of Hidden Files & Folders Enabled

Now scan with HijackThis and Check the Boxes for the following:

Make sure All Browser Windows are Closed when you Click FIX.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\pqlvz.dll/sp.html#55135
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\pqlvz.dll/sp.html#55135
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\pqlvz.dll/sp.html#55135

R3 - Default URLSearchHook is missing

O2 - BHO: (no name) - {B4D3C38A-0276-BEE3-D10C-C4514DA9C145} - C:\WINDOWS\apiak.dll

O4 - HKCU\..\Run: [Explorer] C:\WINDOWS\System32\shellexp.exe en

Again, make sure All Browser Windows are Closed when you Click FIX.

NEXT:
Run CCleaner


Locate PocketKillbox
(Complete this step even if they do not turn blue)

Now, Copy and Paste C:\WINDOWS\pqlvz.dll into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click NO.

Now, Copy and Paste C:\WINDOWS\apiak.dll into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click NO.

Now, Copy and Paste C:\WINDOWS\System32\shellexp.exe into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click YES.


Now allow Killbox to reboot your system. After you have rebooted and windows has loaded, procede with this last step.

FINAL STEP

Reset Web Settings & Default Security Settings:


To Reset Web Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK


To Default Security Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Security Tab and click Default Level for Internet, Local Intranet, Trusted Sites, and Restricted Sites.


After you have completed ALL of the above, post a fresh HJT log.

 

OK done as requested and this is the resulting Hijack This log.

 

I requested you stop this service, it should not be running any longer. In order for us to remove this you must follow these steps exactly as they appear or else this will never be removed.

NOW:
Click Start > Run > type services.msc and Click OK

Locate Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) and RightClick on it to bring up the Service Properties Window.
First: Stop the service by clicking the Stop Button.
Next: Disable it by changing the Startup Type to Disabled and click Apply

Now scan with HijackThis and Check the Boxes for the following:

Make sure All Browser Windows are Closed when you Click FIX.

R3 - Default URLSearchHook is missing

O2 - BHO: (no name) - {8002B6F0-0D81-F712-A8F6-D0072EF4DAA2} - C:\WINDOWS\apivd32.dll

O4 - HKLM\..\RunOnce: [crpx.exe] C:\WINDOWS\crpx.exe

O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\ntqq.exe" /s (file missing)

Again, make sure All Browser Windows are Closed when you Click FIX.


Locate PocketKillbox
(Do this step exactly as it appears even if they do not turn blue)

Now, Copy and Paste C:\WINDOWS\crpx.exe into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click NO.

Now, Copy and Paste C:\WINDOWS\ntqq.exe into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click NO.

Now, Copy and Paste C:\WINDOWS\apivd32.dll into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click YES.

Now allow Killbox to reboot your system. After you have rebooted and windows has loaded, procede this last step.


FINAL STEP

Reset Web Settings & Default Security Settings:


To Reset Web Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK


To Default Security Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Security Tab and click Default Level for Internet, Local Intranet, Trusted Sites, and Restricted Sites.


After you have completed all of the above, scan with HJT and attach the new log.

 

Yes, your HJT log is clean!

Are you having any further problems?

 

Thanks alot, you've been a brilliant help.

I've not noticed any further problems so far.

I've not been using it (It's not the PC I'm on now) It's actually my Dads.

How can he avoid getting this problem again? and avoid needing to bother you?

Rich

 

Your Welcome!

To prevent future infections, I would recommend following the steps in this thread below.

How to Protect yourself from malware!