STOP Error Message - HELP

Hello

Started my 2003 Dell Inspiron Laptop (XP Pro) tonight, and before windows completed booted up, got a blue screen and STOP ERROR message. Message stated to restart and look at memory, drivers (if indicated), and BIOS. Error message was:

*** STOP: OX0000007E (0XC0000005, OX804E2EA0, OXF89B9EC, OXF89B98E8)

Computer will not turn off. Tried ON/OFF button, reset button, and closing the lid. CTRL-ALT-DELETE has no effect.

How do I turn off the laptop to begin troubleshooting?

Any suggestions from that point? I use Bitdefender AV, MS antispyware, and have run the MajorGeeks recommended security checks on this laptop.

Thanks,

Bob

 

Do you have anything connected to the laptop?

Steve

 

This is what I found for your STOP Error
0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP
(Click to consult the online Win XP Resource Kit article, or see Windows 2000 Professional Resource Kit, p. 1558.)
One of three types of problems occurred in kernel-mode: (1) Hardware failures. (2) Software problems. (3) A bound trap (i.e., a condition that the kernel is not allowed to have or intercept). Hardware failures are the most common cause (many dozen KB articles exist for this error referencing specific hardware failures) and, of these, memory hardware failures are the most common.
• General Causes {KB 137539} Win NT, Win 2000, Win XP
• Windows Stops Responding with Stop Error 0x7F Error Message {KB 814789} Win 2000, Win XP (when running Terminal Services)
• Windows NT 4.0 Setup Troubleshooting Guide {KB 126690} NT 4 (Recommendations for the current error message are buried down inside this article, which isn’t necessarily limited to NT 4.)

At this link http://aumha.org/win5/kbestop.php


This seems to be the best possible solution http://support.microsoft.com/?kbid=137539&sd=RMVP
Memory test is the easiest of the options listed, Sorry Geolbob, not great news I know, let us know what happens.