Suggestions for remote support

I am on a personal computer using cable, I want to help an (older) person with their computer, but am going nuts not being able to view what they are seeing. They are in another state. We are not on any networks or servers other than personal. What can you suggest (free would be great) to help me better help an elderly person solving computer issues? This is even just for signing things up, removing spyware, etc. I just need to see what they are viewing on their desktop.

 

Try this one. It is free, seems to work pretty well. http://www.majorgeeks.com/download5911.html

 

WebEx is a fantastic product. It's not free but you could download a free 30 day trial. You can share the desktop and chat to each other at the same time.

 

Here are 2 more:
http://www.freeremotesupport.com/
http://majorgeeks.com/CrossLoop_d5800.html

Check them out which one(s) to try. Both are free. Haven't tried them (yet) myself though.

 

Thank all of you for your replies. I downloaded the TeamViewer one (was first) and found it worked really great! Simple to use and goes right through firewalls. I will keep the other suggestions close just in case.

 

Glad you got it working.

 

Here's one that i use that is excellent, easy to use.

https://express.gotoassist.com/register.tmpl?SessionInfo=295669:73D70846048C5C1

 

Just to offer another option.... Windows XP has remote desktop support built-in via Windows Messenger. It works fine and is fairly easy to set up, and requires no 3rd party apps. More info available at this link. The article shows different ways to access remote assistance, but I've found using the Windows Messenger method the easiest.

I hope this helps (someone, someday ).
Glad to hear all is well.

 

dlb, just out of curiosity, with the WinXP remote desktop, doesnt the screen black out on the one beeing remotely accessed? Team Viewer lets you see what the other person is doing. Please correct me if I am confrused on that. I tend to get confrused.:-D