Surface Scan Fails - Error Message Troublesome

Dimension® 4100 Series, Pentium® lll Processor at 1GHz, 40GB Ultra ATA/100 Hard Drive, 128MB 133MHz SDRAM, Windows® Millennium Edition, DellNet™ by MSN® Internet Access Service, Norton Antivirus® 2001, purchase date 5/22/01


I'm just off the phone with my daughter. When she runs ScanDisk, and under Diagnostics she attempts a Hard Disk Surface Scan, the scan fails with the message "Action Canceled, IE Unable to Link to the Web Page You Requested."

Her NAV does not find any viruses.

I sent her to

http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

to run an online virus check. She has not yet reported any results.

I've tried searching fragments of the error message in Google but the answers are either too many or none at all. Has anyone any experience with this?

Thanks,

Baumgrenze

 

I've never dealt with this problem exactly, but I have a dell almost identical to the one you mention, if you don't get an answer here at MG go to this forum

http://forums.us.dell.com/supportfo...ttp://forums.us.dell.com/supportforums?~ck=mn

it's another users helping users forum, but they deal only with dells,
I highly recomend them

 

i take it she is in school or somthing like that on a always online type internet .....ask her how much crap she has running in her system tray ...make her turn it all off and get off line....start there....