Suspicous .js Download Window Opens, Ran Scans, Found Threats

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by AddyDog, Aug 16, 2016.

  1. AddyDog

    AddyDog Private E-2

    Hello,
    Yesterday a tab opened in Firefox telling me I needed to update the program. A pop-up also opened asking me to download and install a .js file. I was suspicious because I had not clicked any link of that kind and my Firefox was already up to date. The same thing happened again this evening when I was browsing the internet. So I ran the read and run me first protocols and found some threats were detected, so I am attaching my logs for direction on how/what to delete. Many thanks,
    AddyDog
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your MGlogs.zip file is very incomplete. It looks like you grabbed it before it finished running. We will collect a new one at the end of the below. Make sure you wait for it to finish running.

    Please download AdwCleaner by Xplode and save to your Desktop.
    • Right click onAdwCleaner.exe and select Run As Administrator unless running Windows XP where you should just double click to run the tool.
      Vista/Windows 7/8/10 users right-click and select Run As Administrator
    • Accept any prompts for permission to run and then click the I agree button to accept the Terms of Use
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, you may just see a popup stating that no malicious programs were found. Just click OK to continue.
    • Now click the LogFile button and the report will open in Notepad.
      (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Attach the logfile to your next next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of the code box
    • Make sure that you scroll all the way to the bottom of the code box to get the whole fix!
    Code:
    :Processes
    explorer.exe
    
     
    :Files
    C:\Users\Lindsay\AppData\Local\YSearchUtil
    
    
    :Reg
    [-HKEY_USERS\S-1-5-21-369401190-780664137-1248133954-1004\Software\SoftSuma]
    [-HKEY_USERS\S-1-5-21-369401190-780664137-1248133954-1004\Software\SoftSuma]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{03480F0D-7897-4FC0-86D8-18B6FF450D2A}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{05F5414D-DCD6-4EE6-8C46-20A3F1209E0F}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{09B8C335-1622-42C7-8650-A79D56551343}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{0D8734DB-7110-4CDB-833F-52BC93865AB2}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{16C7BB64-AC8D-4863-92ED-799D20F001DA}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{200F1306-1316-473B-90CE-A777144BBDF5}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{41AE59EF-88EE-450B-B60A-F153679E6EE8}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{4AEF0F25-D761-4EAA-AEB7-9E756C6BF11E}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{4E26AE37-A628-496E-B410-5D432F38BD1A}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{4F55EE37-30D9-45D6-870F-3EEA6CB9BE9F}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{50ADA3A9-20B4-4EE0-8AFA-DE0BCAB94A25}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6818868A-1B3D-4E35-A561-FA964A96CD3B}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{902E7D34-D421-4766-8191-15A1B52D0BA2}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{9193E23B-4182-493F-A38E-682307A7C463}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{9D2A3081-70F2-4877-A06D-9BF697A35518}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{9EF88362-131D-48B0-8969-CCC96F897AB8}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{A8168AFE-9F36-49DE-A80A-00D19FB50207}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{AE0F4663-EAE3-437F-BE60-9EC9B745DBFA}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{B82A91D3-2A13-4BF6-981B-7D9ED152CCED}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{B9D4AA93-F4C6-480B-8C06-0811F2446943}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{BAD750C1-F04B-42E6-847F-4F4BA8A7EDE1}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{C285FFF4-DE32-402D-B8FD-6F34F1D5920C}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{CDDB17CD-7A6B-4887-8EE6-68A43F532197}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{DE4CC811-10B7-41F0-AB0E-EC2CFC91A8AD}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{E2DAE1A4-09EE-4209-AD3B-1C96330EDCEF}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{EF8C6146-8009-4A3F-8CA3-9E932B017099}]
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista, Win7, 8 or 10, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7, Win8 or Win10, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the AdwCleaner[R#].txt log
    • the C:\_OTM\MovedFiles log
    • the JRT.TXT log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  3. AddyDog

    AddyDog Private E-2

    My mistake, I'm sorry. I saw a prompt in the MGTools screen that seemed to indicate it was done, but it appeared after only a few minutes. At any rate, here are the new files. I have not encountered the unexpected pop-up so far, but it's early going. I'll browse more tomorrow and report back. Thanks again!
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Run AdwCleaner again and this time select the below items and have them removed. Then reboot your PC.


    ***** [ Folders ] *****

    Folder Found: C:\Users\Lindsay\AppData\Local\YSearchUtil
    Folder Found: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Free Youtube Downloader
    Folder Found: C:\Windows\SysWOW64\config\systemprofile\AppData\Local\YSearchUtil

    ***** [ Registry ] *****
    Key Found: HKU\S-1-5-21-369401190-780664137-1248133954-1004\Software\SoftSuma
    Key Found: HKCU\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-369401190-780664137-1248133954-1004\Software\SweetIM
    Key Found: HKCU\Software\SoftSuma



    After reboot, tell me if you are still having problems.
     
  5. AddyDog

    AddyDog Private E-2

    The computer is working normally! Thank you!
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your Windows version in this link: Disable And Enable System Restore
      • For Windows 8 and 8.1 system restore see this link: Win 8 System Restore - How to enable/disable
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
  7. AddyDog

    AddyDog Private E-2

    Many thanks!
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     

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