T-mobile. rant.

My girlfriend use to use t-mobile but she became tired of there bs so she stopped using them and went to alltel, Well i use ATT and both ATT and T-mobile use simcards so she gave me the phone she used with T-mobile to use with ATT because its a slider phone and she knows i been having problems with my phone. Well i popped my sim in it and it said wrong sim so it was locked, so i called T-mobile and they just been giving me the run around over the Sim unlock code and i been trying to get it for over a month I have tried E-mailing them and i tried over the phone and all they do is give me the run around. What really gets me is with the T-mobile sim back in it and turned on, on the screen it reads AT&T and not T-mobile under service.

Is there anyone here that can get me what i need? the Sim unlock for a Samsung SGH-T629? I swear i never had this much trouble with a company and there tech support.rolleyes

 

I too am a t-mobile customer and when I read your post and although I am not familiar with your problem, I went to t-mobile's website and here is some information for you. I hope it helps!!


"SIM Unlock:

T-Mobile branded phones operating on the T-Mobile network may only use T-Mobile SIM cards. To use a T-Mobile branded phone on another wireless carrier's network with a non-T-Mobile SIM card, you must first request a "SIM Unlock" code from T-Mobile. Conversely, if you have a phone from another North American wireless carrier, you may need to request a "SIM Unlock" code from that carrier before being able to use a T-Mobile SIM card on the T-Mobile network.

SIM Unlock Requests:

T-Mobile customers must meet the following eligibility requirements before contacting Customer Service to request your SIM Unlock code.

The following restrictions apply to all account types:

* T-Mobile can provide SIM Unlock Codes only for handsets sold by T-Mobile USA, with the exception of Danger Sidekick devices. T-Mobile can obtain SIM Unlock Codes for companies acquired by t-Mobile USA (VoiceStream, Aerial, Omnipoint, SOL, Digiph, PCS One, and Powertel).
* SIM Unlock Codes will only be provided after your account has been active for 90 days. Only one unlock code may be provided per customer every 90 days.
* No SIM Unlock Codes will be provided within the 14-Day Buyer's Remorse period. Customers who purchase phones in CA California or via Amazon.com are granted a 30-Day Buyer's Remorse Period.
* SIM Unlock Codes are not always available from the Manufacturer. However, T-Mobile will make a dedicated effort to obtain the SIM Unlock code. Note: Other restrictions may apply depending on account type."

 

Thanks for trying to help but i already seen that..

 

your welcome!

 

I been told by quite afew people to find someone with a T-mobile account and let them call and get the unlock code all you would need is the IMEI number off the phone it self. I have not found anyone willing because i don't know anyone that uses T-mobile anymore because they gone to other carriers.

I still can't believe with a T-mobile sim in it around here the service says AT&T but yet it won't use a AT&T sim unless you get the unlock code.

 

get me the IMEI # and I will make the call.....

 

Go find a dodgy market, they're good for these sort of things!

 

Did you try this? "Tip! The IMEI can be displayed on most mobile handsets by dialling *#06#. Otherwise check the compliance plate under the battery."

 

Didn't Alltel get bought by Verizon recently?

 

Yea they did.

PM coming your way.

 

Thank you so much because of you i can now use that phone with my AT&T sim.:-D Can't thank you enough

 

It feels good to be able to help someone on this forum....:-D You are soooo welcome!!!!!