Talking Virus

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Nichole2577, Jul 14, 2016.

  1. Nichole2577

    Nichole2577 Private E-2

    Oh what a mess... my neighbor had a pop-up on her screen telling her to call a phone number. She didn't and talked to the guy for 45 minutes. He infiltrated the computer and I havery no idea what to do.

    I ran all of the male are removal steps yesterday. When she turned it on toda a screen popped up with a man's voice telling her that if she tried to shut them down, they would shut down her computer.

    I have tried to boot in safe mode but i am stuck on "Failure configuring Windows updates. Revering changes. Do not turn off your computer.

    This is an Asus X54C running Windows 7. Thank you!
     
    Nichole2577, Jul 14, 2016
    #1
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    HI there :)

    For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
    For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.
    To enter System Recovery Options by using Windows installation disc:

    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    On the System Recovery Options menu you will get the following options:
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    • Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)
     
    Kestrel13!, Jul 14, 2016
    #2
  3. Nichole2577

    Nichole2577 Private E-2

    Thank you! I'll let you know how it goes
     
    Nichole2577, Jul 14, 2016
    #3
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Sure thing :)
     
    Kestrel13!, Jul 14, 2016
    #4
  5. Nichole2577

    Nichole2577 Private E-2

    When I click "Start Repair" it says if I have attached a device, please remove it and restart your computer. I tried the Command prompt and it says "The device is not ready." Can't get any further. Any ideas?
     
    Nichole2577, Jul 15, 2016
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    TimW, Jul 15, 2016
    #6
  7. Nichole2577

    Nichole2577 Private E-2

    I can't get into safe mode. I can get to the repair screen which offers some options such as repair - which does nothing and command line which I don't really know how to use. When I try to boot in regular or safe mode with networking, the computer freezes up.
     
    Nichole2577, Jul 15, 2016
    #7
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    If you can get into command line then please follow the instructions that Kestrel13! gave you for FRST. The instructions there were for using the command prompt. To repeat, after getting to the command prompt:

    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
      • Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)

    Or are you saying that when you try to locate your flash drive using "Computer" from notepad that you cannot find it?
     
    Last edited: Jul 16, 2016
    chaslang, Jul 16, 2016
    #8
    Kestrel13! likes this.
  9. Nichole2577

    Nichole2577 Private E-2

    When I follow the command line instructions, it says "The device is not ready." I ran the from the flash on another computer and it works fine.
     
    Nichole2577, Jul 18, 2016
    #9
  10. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Are you definately using the correct drive letter?
     
    Kestrel13!, Jul 18, 2016
    #10

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds