toshiba satellite pro slow and stutdowns

Discussion in 'Software' started by sradwxi, Dec 20, 2009.

  1. sradwxi

    sradwxi Private First Class

    hi again, not been on for a while as ive had no problems,
    till recently
    its been getting worse and worse
    now its becoming unbearable
    slow startup
    slow program access
    slow internet
    ie stutting down regular (3+ times a day)
    spybot shutdown
    mcafee shutdown
    if i run spybot it will shut down my pc about 90% of the way thru
    my mcafee hasnt completed a full scan in a long time, its now giving warning messages to the effect
    when i manually try to run a complete scan it gets mid way thru and the pc will restart
    ive been on here and started this
    http://forums.majorgeeks.com/showthread.php?t=35407
    and into this
    http://forums.majorgeeks.com/showthread.php?t=106650
    got most of the way thru it before coming up to a few problems
    dklite wouldnt install properley so i tried smart defrag which was successful
    ive ran a defrag now and im in the process of a fast optimize of c:
    next step is to run a spybot which i cannot do
    once ive done this section i will carry on with the read and run me page
    i did start running panda active scan online a few days ago which caused the pc to shut down (same as mcafee and spybot)
    any ideas before i start hitting brick walls would be much appreciated
    thanx
    carl
     
    sradwxi, Dec 20, 2009
    #1
  2. sradwxi

    sradwxi Private First Class

    in addition to the shutdown problems, ive tried spyware doctor and had a similar problem
    it found 7 threats all of which were cookies,
    then ie shut down on me and i got this error report
    Problem signature:
    Problem Event Name: BEX
    Application Name: iexplore.exe
    Application Version: 8.0.6001.18865
    Application Timestamp: 4b077416
    Fault Module Name: mshtml.dll
    Fault Module Version: 8.0.6001.18865
    Fault Module Timestamp: 4b078a9b
    Exception Offset: 000d9a5b
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.0.6002.2.2.0.256.6
    Locale ID: 2057
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409


    im going back onto the read and run me first page to see what to do next :)
     
    sradwxi, Dec 20, 2009
    #2
  3. sradwxi

    sradwxi Private First Class

    ok now im stuck, dunno what to do next
    when working thru the malware removal for windows vista i got a blue screen while uninstalling java
    then i got as far as installing SAS, it got maybe 90% of the way thru and i got the blue screen again
    dunno whats happening here can anybody help?
    i didnt get chance to read the blue screen is there any way i can recall info from these shutdowns?
    thanx carl
     
    sradwxi, Dec 20, 2009
    #3
  4. sradwxi

    sradwxi Private First Class

    latest update, rootrepeal has frozen, not done anything for about an hour and a half, ive added all the logs i have obtained upto now
    im wondering if anyones read this as its been 9 hours since i posted it and no reply
    then i read the post about bumping and im assuming ive been dropped down for bumping?
    i wasnt bumping i was just adding info which i thought might help,
    anyway, ive added the logs i have upto now, i cant go any further until root repeal either magically starts up again or i choose to quit it for the third time
    thanx
    carl
     

    Attached Files:

    sradwxi, Dec 20, 2009
    #4
  5. sradwxi

    sradwxi Private First Class

    toshiba satellite pro slow and shutdowns

    hi again, not been on for a while as ive had no problems,
    till recently
    its been getting worse and worse
    now its becoming unbearable
    slow startup
    slow program access
    slow internet
    ie stutting down regular (3+ times a day) blue screen
    spybot shutdown
    mcafee shutdown
    panda active scan shutdown
    if i run spybot it will shut down my pc about 90% of the way thru
    my mcafee hasnt completed a full scan in a long time, its now giving warning messages to the effect
    when i manually try to run a complete scan it gets mid way thru and the pc will restart
    in addition to the shutdown problems, ive tried spyware doctor and had a similar problem
    it found 7 threats all of which were cookies,
    then ie shut down on me and i got this error report

    Problem signature:
    Problem Event Name: BEX
    Application Name: iexplore.exe
    Application Version: 8.0.6001.18865
    Application Timestamp: 4b077416
    Fault Module Name: mshtml.dll
    Fault Module Version: 8.0.6001.18865
    Fault Module Timestamp: 4b078a9b
    Exception Offset: 000d9a5b
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.0.6002.2.2.0.256.6
    Locale ID: 2057
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?link...3&clcid=0x0409

    when working thru the malware removal for windows vista i got a blue screen while uninstalling java
    then i got as far as installing SAS, it got maybe 90% of the way thru and i got the blue screen again
    dunno whats happening here can anybody help?
    i didnt get chance to read the blue screen is there any way i can recall info from these shutdowns?
    couldnt get a rootrepeal log for some reason, it took hours to do and then just went off, maybe restarted i dont know, i wasnt there when it ceased

    the other 3 logs are in the previous post
    http://forums.majorgeeks.com/showthread.php?t=206122
    plus the error message for one of the ie shutdowns

    thanx
    carl
     

    Attached Files:

    sradwxi, Dec 21, 2009
    #5
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your problems do not appear to be from malware since your logs are all clean. I will move this thread to the Software Forum where someone can help you debug the crashes.

    I do suggest that you uninstall Spyware Doctor especially if it is the free version. It is of no use to you and will only slow your PC down more.

    And one main reason for you PC being slow is lack of memory. Your log shows the below:
    Code:
    Installed Physical Memory (RAM) 1.00 GB 
Total Physical Memory 0.99 GB 
Available Physical Memory 172 MB
    I suggest no less than 2 GB of memory for use with Vista. As you can see you available memory is also getting low which will tend to slow things down especially during bootup.

    McAfee is most likely eating up a lot of your resources.


    Since you are not having malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    10. After doing the above, you should work thru the below link:
     
    chaslang, Dec 22, 2009
    #6
  7. sradwxi

    sradwxi Private First Class

    right, thanx for the advice, ill get some memory for it, during the cleaning stuff i was doing, i got a blue screen, in the few brief seconds i seen it i noticed somewhere on there that it mentioned updating the bios
    i did that and there was an update available
    now sorted,
    i cant seem to be able to find the combofix, i ran the command but it didnt work
    ie still freezes
    and i still get the blue screen when running spybot and mcafee scan etc
    can anybody help with the hardware/software thingemajig im now having?
    thanx
    carl
     
    sradwxi, Dec 27, 2009
    #7
  8. sradwxi

    sradwxi Private First Class

    is anybody reading this?
    update, just had a blue screen again
    i copied some text onto a notepad from the report after restart
    see attachment
     

    Attached Files:

    sradwxi, Dec 29, 2009
    #8
  9. sradwxi

    sradwxi Private First Class

    i found the post for BSOD and started wirking thru that
    i got as far as
    Enter in this path and click OK. Now, go to File, Save Workspace so that your symbols path is saved for future use. Now what you want to do is locate your memory dumps. They are usually located in %systemroot%/minidump (in my case C:/windows/minidump).
    found the files, 3 of them, when i tried to open them it said i dont have permission, contact administrator!!!
    :(
    can anyone help please?
     
    sradwxi, Dec 29, 2009
    #9
  10. sradwxi

    sradwxi Private First Class

    right, disaster averted, i went back and ran the program as administrator
    ive attached the latest minidump text file here
    ty :)
    there are another 2 minidumps from the last 3 days, i will upload them tomorrow as im shattered now and need sleep
     

    Attached Files:

    sradwxi, Dec 29, 2009
    #10
  11. sradwxi

    sradwxi Private First Class

    2 more minidump text files
     

    Attached Files:

    sradwxi, Dec 30, 2009
    #11
  12. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    I don't do minidumps but I had a look.
    First one:
    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
    PROCESS_NAME: svchost.exe

    Second one:
    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
    PROCESS_NAME: System

    Third one: same items as the second.

    Get to the Toshiba site and look for drivers. Something in Vista needs a better driver.
     
    plodr, Dec 30, 2009
    #12
  13. sradwxi

    sradwxi Private First Class

    excellent, good place to start :)
    thanx, ill let ya know how i get on
     
    sradwxi, Dec 30, 2009
    #13

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