Trend Micro Issue

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by ManWarBear, May 3, 2017.

  1. ManWarBear

    ManWarBear Private First Class

    Good morning. Recently, my AV (Trend Micro) has been using a ton of memory and slowing down everything I do on my computer. As part of finding out what the problem is, I have to rule out malware infection. Neither Malwarebytes nor Hitman detected anything. I'll attach all other logs. Thank you in advance for your assistance in this matter.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please attach the logs from Hitman and MBAM.
     
  3. ManWarBear

    ManWarBear Private First Class

    My apologies. I didn't realize that they were relevant since they didn't detect anything.
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are not have malware issues, so I suggest you either dump Trend Micro or post in the software forum.

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8 or 10, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     

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