trojan.alwaysup detected by NAV

Hi,

Norton Anti-virus keeps detecting trojan.alwaysup and fails to remove it. I also have IE popups that keep opening automatically. I have run adaware and spybot several times and they keep detecting a couple of adware that does not get removed.

I have followed the instructions provided in the startup thread (run adware, spybot and the online scanners). I have also installed hijackthis and run it and used the web-based analysis sites to clean unknown processes / links detected by hijackthis. NAV still detects trojan.alwaysup.

What should be my next steps?

Thanks!

 

- Download HijackThis 1.99.1

- Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

- Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

- Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

- Run HijackThis and save your log file.

- Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).

 

Hijackthis log attached.

 

Download
- Pocket Killbox
- ExplorerXP

Install ExplorerXP

Download HOSTER and then follow the below steps.

• Unzip Hoster to a convenient folder such as C:\Hoster
• Run Hoster.exe, click Restore Original Hosts and then click OK.
• Click the X to exit the program

Now Scan with HJT and Fix the following:

Please run Panda Online Scan. After the scan attach the log to your next post. Also please follow the below:

1 - Please EXTRACT all files from Qoologic Tool to its own folder - C:\Program Files\QoologicFinder . Then, DoubleClick Find-Qoologic.bat to run the tool. It should produce a log - Please attach that with your next post!

2 - Please EXTRACT all the files form RKFiles Tool to its own folder named C:\Program Files\RKTOOL. Then, Please boot to SAFE MODE and DoubleClick rkfiles.bat to run the tool. Let it run and then, when it finishes, look for a log at C:\Log.txt and please attach that log.

Now come back here and post all three logs as attachments and a fresh HJT log. You will have to do 2 posts to post all 4 logs.

 

Attached the Panda Log and Qoologic log.

Thanks.

 

Attached RKTool log and fresh HijackThis log.

Thanks.

 

OK, there is alot of stuff theat Panda scan found and didn't clean.

- Run CCleaner before doing the below.

- Download WinPFind

Extract it to the root folder of drive C ( C:\ ). This will create a folder called WinPFind in the C:\ folder. Inside c:\WinPFind is a file called WinPFind.exe. Double-click on this file to launch the program. Once it is launched, click on the Start Scan button and wait for it to finish. This program will scan large amounts of files on your computer for known patterns so please be patient while it works as it can take a while, upwards to 30 minutes or more.

When it is done, it will show the results of the scan. Click on the Copy to Clipboard button and then paste the contents of the log in your clipboard. Then save it to a file using notepad and upload the text file here as an attachment.

- Download this trial version of Ewido Security Suite

• Install ewido security suite
• Launch ewido, there should be an icon on your desktop double-click it.
• The program will have a window come up. One of the buttons on the left is to Update. Click the Update button.and then Start the Update. The update will start and a progress bar will show the updates being installed.
• After it completes the update, click the Scanner button

Now exit Ewido. Now print the below instructions or save them locally because I want you do have no browsers opened and also have no connection to the internet (unplug your cable) while doing the below.

Okay, reboot into safe mode and follow the steps below. (If you have any problems at all trying to get into safe mode to complete these steps, just run them in normal boot mode and make sure you tell me when you come back.)

Open up Ewido and do the following:

• Click on Scanner
• Then click Settings
• Under What to Scan? Select Scan every file
• Then click OK
• Click on Complete System Scan and the scan will start.
• Let the program scan the machine

While the scan is in progress you will be prompted to clean files that are infected. Leave the defaults selections (to Remove and backup) and click OK. To save yourself some time, you can select Perform action with all infections and then click OK. With the option to scan every file, a lot of cookies will be removed.

Once the scan has completed, there will be a button located on the bottom of the screen named Save report

• Click Save report
• Save the report to your desktop or anyplace you will be able to find it to upload here.

Reboot into normal mode and reconnect to the internet.

- Run HJT and save the log.

Now Post all three logs.

 

Attached log for winpfind and ewido.

Thanks.

 

Latest hijackthis log attached.

 

First uninstall Ewido as it may interfer with any fixes.

Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
On the page that opens, scroll down to vvbhuefbgclwj ( ... then right click the entry, select 'Properties' and press 'Stop Service'. When it shows that it is stopped, next please set the 'Start-up Type' to 'Disabled'. Press 'OK' until you get back to Windows.

Next, go back to HJT and select 'Delete an NT Service" ... copy/paste the following into the box that opens, and press "OK":

vvbhuefbgclwj

Next In HJT Choose Open the Misc Tools Section choose Process Manager, Highlight

Choose Kill Process

Now scan and have HJT Fix this line if it exists

Now run Pocket Killbox:
Choose Tools > Delete Temp Files and click OK.

Run Killbox.exe. Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot. Note many of the file list below may not exist but we need to check for them anyway.

If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself.

Now boot into SAFE MODE open Windows Explorer navigate to and DELETE the following folders.

Reboot post a new HJT log.

 

Hi,

I was unable to stop the service "vvbhuefbgclwj" using services.msc when running in normal-boot mode (it would give an error message syaing service cannot be stopped).

Then I booted into safe mode - and this time the service shows that is is stopped - I changed the startup type to disabled and rebooted into normal mode. Running services.msc again showed that this service had not started - however, startup-type was still shown set to automatic and even if I changed the status to disabled and hot apply, the setting would remain automatic.

Then I tried deleteing the service thru' HJT - however HJT complains that the service is still running..

So kind of stuck here at this point! What should I try next?

Thanks!

 

OK boot into safe mode and do the follwoing:

Start -> Run

regedit

OK

Navigate to the following key:
HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services

Locate the service vvbhuefbgclwj and DELETE it.

Now reboot and follow the rest of the directions in POST #10.

 

No Luck - I went into safe mode and deleted the vvbhuefbgclwj service in regedit. However, when I reboot back into normal mode, it still appears in services.msc (as started) and I am unable to stop it.

Thanks.

 

Skip that part and do the rest then post a fresh HJT log, we'll come back and get that afterwards.

 

HJT log attached after skipping the first part from the instructions in the last post (about stopping the service).

Thanks.

 

You have to follow my instrcutions in a timely manner, otherwise the infection will mutate.

Do the following:

Run Panda Online Scan. After the scan attach the log to your next post. Also please follow the below:

EXTRACT all the files form RKFiles Tool to its own folder named C:\Program Files\RKTOOL. Then, Please boot to SAFE MODE and DoubleClick rkfiles.bat to run the tool. Let it run and then, when it finishes, look for a log at C:\Log.txt and please attach that log.

REBOOT into Normal Mode.

Now come back here and post both logs and a fresh HJT log as attachments.

DO NOT REBOOT your system again UNTIL I TELL YOU.

 

ok - panda online log attached..

Thanks

 

hjt logs attached. I am unable to attach the rktool log (keeps saying file-name already attached to this thread) - I tried changing the filename too - but did not work.

Thanks

 

ok - inserted a line and couple of dots in the rktool log. now it worked.

 

Download
- Pocket Killbox

Download HOSTER and then follow the below steps.

• Unzip Hoster to a convenient folder such as C:\Hoster
• Run Hoster.exe, click Restore Original Hosts and then click OK.
• Click the X to exit the program

Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.

On the page that opens, scroll down to igobhhlobaweq (It will be one or the other) then right-click the entry, select 'Properties' and press 'Stop Service'. When it shows that it is stopped, next please set the 'Start-up Type' to 'Disabled'. Press 'OK' until you get back to Windows. Do this for snmlawqlasns and vvbhuefbgclwj also.

Open HJT and select 'Delete an NT Service" ... copy/paste the following into the box that opens, and press "OK":

igobhhlobaweq
snmlawqlasns
vvbhuefbgclwj


Next In HJT Choose Open the Misc Tools Section choose Process Manager, Highlight:

Choose Kill Process


Now scan and have HJT Fix the following:

Now run Pocket Killbox:
Choose Tools > Delete Temp Files and click OK.

Run Killbox.exe. Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot. Note many of the file list below may not exist but we need to check for them anyway.

If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself.

Now boot into SAFE MODE


Open Windows Explorer navigate to and DELETE the following:

- Download this trial version of Ewido Security Suite

• Install ewido security suite
• Launch ewido, there should be an icon on your desktop double-click it.
• The program will have a window come up. One of the buttons on the left is to Update. Click the Update button.and then Start the Update. The update will start and a progress bar will show the updates being installed.
• After it completes the update, click the Scanner button

Now exit Ewido. Now print the below instructions or save them locally because I want you do have no browsers opened and also have no connection to the internet (unplug your cable) while doing the below.

Okay, reboot into safe mode and follow the steps below. (If you have any problems at all trying to get into safe mode to complete these steps, just run them in normal boot mode and make sure you tell me when you come back.)

Open up Ewido and do the following:

• Click on Scanner
• Then click Settings
• Under What to Scan? Select Scan every file
• Then click OK
• Click on Complete System Scan and the scan will start.
• Let the program scan the machine

While the scan is in progress you will be prompted to clean files that are infected. Leave the defaults selections (to Remove and backup) and click OK. To save yourself some time, you can select Perform action with all infections and then click OK. With the option to scan every file, a lot of cookies will be removed.

Once the scan has completed, there will be a button located on the bottom of the screen named Save report

• Click Save report
• Save the report to your desktop or anyplace you will be able to find it to upload here.

Reboot into normal mode and reconnect to the internet.

- Run HJT and save the log.

Now Post both logs as attachments.

 

I was still not able to delete (or stop) the foll. service: vvbhuefbgclwj (was able to delete the others fine).

But I did the rest of the steps as listed and the ewido log and HJT log is attached.

Thanks.

 

In HJT Choose Open the Misc Tools Section choose Process Manager, Highlight:

Choose Kill Process

Now scan and have HJT Fix the following:

Now run Pocket Killbox:
Choose Tools > Delete Temp Files and click OK.

Run Killbox.exe. Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot. Note many of the file list below may not exist but we need to check for them anyway.

f Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself.

Now boot into SAFE MODE

Open Windows Explorer navigate to and DELETE the following:

Now run Ccleaner (installed while running the READ ME FIRST). Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.

Now reboot in normal mode and post a new HJT log. And tell us how things are working.

 

Latest HJT log attached!

Thanks.

 

OK, that is now gone. How is your system performing?

 

Looks good!! no IE popups opening now!! Wow - this was a tough one to remove! Thanks Shadow_Puter_Dude!!

 

You're welcome.