Trojan.keylogger. & OTL won't work

What about Combofix and MGTools? :confused

 

Now let's use ComboFix to remove a bunch of malware files.

* Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
If it is not on your Desktop, the below will not work.
* Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
* If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
* Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::

File::
c:\documents and settings\LocalService\Application Data\xWvrGMIG.bat
C:\Documents and Settings\Debbie\Local Settings\Application Data\0c057au87kc1o75o7
C:\Documents and Settings\All Users\Application Data\0c057au87kc1o75o7
C:\Documents and Settings\Debbie\Templates\0c057au87kc1o75o7
C:\WINDOWS\Jyoru.dat
C:\Documents and Settings\Debbie\Local Settings\temp\0c057au87kc1o75o7
C:\Documents and Settings\Debbie\Local Settings\temp\1038429291251819562.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\103842929164225390.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\2.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\3397051458251809781.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\4153031819251814562.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\415303181964220375.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\4153031819138515.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\AC1CF.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\AC1D1.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\AC20D.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\AC214.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\AC218.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\AC219.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\AC21A.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\AC21B.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\AC220.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\AC221.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\AC222.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\AC5F.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\AC60.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\AC61.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\AC62.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\AC63.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\AC69.tmp
C:\Documents and Settings\Debbie\Local Settings\temp\iV31.tmp

* Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
* At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
* You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
If it asks you to overide the previous file with the same name, click YES.
* Now use your mouse to drag CFscript.txt on top of ComboFix.exe
http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
* Follow the prompts.
* When it finishes, a log will be produced named c:\combofix.txt
* I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below log:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Your logs are clean. I don't know why OTL is not working for you. You can try re-downloading it:

Download OTL to your desktop.

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Vista and Windows 7 users Right-click OTL and choose Run as Administrator)
• When the window appears, underneath Output at the top change it to Minimal Output.
• Check the boxes beside LOP Check and Purity Check.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

Attach both of these logs into your next reply.

You don't need to attach the logs. Just let me know if it works.

 

Still a little bit more to do yet.

This machine is not in normal start up. You need to use MSCONFIG to put it back into normal start up mode. Anything else is used primarily for trouble-shooting and diagnostic purposes.


You are storing files like shown below:

They should not all be cluttering up the program files folder!! Put them into a folder of their own to neaten up.

Uninstall the below.

• Java(TM) 6 Update 20
• Conduit Engine
• Ask Toolbar

What is this file?

• c:\windows\system32\usrvoica9.dll

Could you please get this: usrvoica9.dll into a zipped file and attach it for me in your next post? To do this, see the below:

Please go to start > Run and paste in the following:

log retrievable @ C:\collect.zip


Delete these files:

• C:\Documents and Settings\Debbie\Application Data\mlog
• C:\Documents and Settings\Debbie\Application Data\rtmfm.log
• C:\Documents and Settings\Debbie\Application Data\rtw546i5k.log
• C:\Documents and Settings\Debbie\Application Data\ylog

Reboot your machine and install the most current and up to date version of Java available here at the below link:

Java Runtime 6

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

Please go to virustotal and upload the following files for analysis, and let me know the results.
c:\windows\system32\usrvoica9.dll

 

Are you able to zip it up for me yourself and attach it?

 

It does not contain what I wanted In fact I do not think it contains anything.

 

Change the name of the file to c:\windows\system32\usrvoica9.dll.old. Now see if anything doesn't work. If every thing is working properly, you can then go back and delete the whole file.

 

Right click file > send to > compressed folder! Try that please.

 

• Click Start.
• Click Run.
• Type cmd or command and press enter.
• Copy and paste the below and press enter.

Code:

[B]attrib -R -A -S -H "C:\Windows\System32\usrvoica9.dll" [/B]

Now are you able to zip up the file for us?

 

Try running the below and then see if you are able to zip it up for us

Reset Registry and File Permissions

 

Oh well, that ends that then. :-D

Now do not keep worrying about OTL not running. Some people find MGTools will not run so have to switch to OTL instead. It does not always mean malware is present just because one of the tools does not run. Your logs look good now there is just a bit left to tidy up so I shall find what needs doing and post up shortly.

 

Uninstall the below.

• Ask Toolbar
• Java(TM) 6 Update 20
• Conduit engine

Delete these files.

C:\Documents and Settings\Debbie\Application Data\rtmfm.log
C:\Documents and Settings\Debbie\Application Data\ylog
C:\Documents and Settings\Debbie\Application Data\rtw546i5k.log
C:\Documents and Settings\Debbie\Application Data\mlog
c:\gjmohwey.txt

Reboot your machine and install the most current and up to date version of Java available here at the below link:

Java Runtime 6


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required (If we renamed it please rename it back to Combofix.exe.
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. safe surfing!