Trojan.kotverlink

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by strappyblues, Oct 19, 2016.

  1. strappyblues

    strappyblues Private E-2

    My husband has Norton Suite and it detected Trojan.Kotverlink. I was unable to remove the trojan using Norton.

    I followed the steps in the Removal Thread and the logs are attached.

    Please review the logs files and let me know of any additional steps or scans I need to perform.

    Thank you.
     

    Attached Files:

  2. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Hello, strappyblues

    Please run Hitman Pro, activate/enable the free trial, then remove all detections. Reboot and rescan with Hitman Pro, upload an updated log.

    Now please download Junkware Removal Tool to your desktop.
    • Make sure to shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Upload JRT.txt to your next message.
    Next download AdwCleaner by Xplode and save to your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
    • Now click on the Report button...a logfile (AdwCleaner[S#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • Upload this log to your next reply.
    Please download ZHPCleaner to your desktop.
    • Close all applications (including your web browsers and antivirus)
    • Double-click on ZHPCleaner to run the tool.
    • If you are using Windows Vista, 7/8/10; instead of double-clicking, right-mouse click ZHPCleaner and select "Run as Administrator".
    • Please click the "J'accepte/I agree" button.
    • First press the "Scanner" button. Be patient, the scan takes longer than 5mins.
    • Do NOT fix/repair anything yet! Please upload that logfile with your next reply.
     
  3. strappyblues

    strappyblues Private E-2

    Thank you so much. I have attached the logs.
     

    Attached Files:

  4. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    You're welcome.

    Using AdwCleaner.exe previously downloaded:
    • Double click on AdwCleaner.exe to run the tool. (Vista, Win7/8/10 users should right-click and "Run As Administrator")
    • Click on the Scan button.
    • When the scan has completed, click on the Clean button.
    • Press OK when asked to close all programs and follow the on-screen prompts.
    • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
    • After rebooting, a logfile report (AdwCleaner[C#].txt) will open automatically (where the largest value of # represents the most recent report).
    • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
    • Upload this log to your next reply.
    Re-run ZHPCleaneras in the original instructions:
    • After the scan has completed - press the ''Repair'' button.
    • Browsers will automatically shut down.
    • A logfile will automatically open after the scan has finished.
    • Please upload that logfile with your next reply.
    Tell me how the PC is running now.
     
  5. strappyblues

    strappyblues Private E-2

    I have ran the two scans again and the logs are attached. I am not sure if it is related or not but after I ran AdwCleaner after the computer rebooted, I lost Internet access on the computer. Service DHCP client hung on starting. I went into services but was unable to restart the DHCP client. I reset the service by running netsh winsock reset at the command prompt. I rebooted and network access was restored.
     

    Attached Files:

  6. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    AdwCleaner did perform this action:
    How is the PC running now?
     
  7. strappyblues

    strappyblues Private E-2

    Everything appears to be working fine.
     
  8. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Good!

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase it, it provide no protection. It do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. Go back to step 6 of the READ ME and re-enable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, Win 7/8/10 - it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Go to the C:\MGtools folder and find the MGclean.bat file. Double-click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. If you are running Win 7/8/10, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work through the below link:
    Safe surfing! http://i268.photobucket.com/albums/jj5/drmoriarty/Emoticons/char145.gif
     

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