Trojan Virus

I downloaded reimage pc scan and repair from major geeks.com. I spoke to the rep named Alvin. I had trouble installing your program. So I called. Alvin, took over my computer with my permission, scanned, found a Trojan Virus. I tried to copy & paste the name of the virus and was not able to as Alvin not only removed the page so I could not copy it, he didn't even install the program for which I paid for.

Today is Mother's day. With the lockdown here in New York I can't spend the day with my children and grandchildren. This was the last thing I needed.

Please know that your support has been invaluable in the past under a different email (ngazzar@gmail.com)

If there is any assistance you can provide at this time, please help.

In gratitude,
Nancy A Cirasola

 

Good Morning...
On a bright note, I got a refund from Reimage. Thank you.

Please know that I followed the instructions on Read and Run. When it came to Rogue Killer, I was asked for a licence key. Am I supposed to pay for this? I followed this procedure years ago on a desktop and don't remember having to pay for any of the recommended downloads.

Attached is the log from AdwCleaner, there was no log created from Malwarebytes.

I am running an HP laptop with Windows 10, only 5 months old. I only weekends to work on this as I work in the medical field and I am too tired to address this in the evenings. With that said, if there is any suggestion you have to move this along more quickly, please advise.

As always, thank you immensely for your assistance.

Nancy

 

Nothing is working. I tried to use Rogue Killer again w/o success. I went on to Hitman. I received a message saying that the version I downloaded was 32 bit and my computer required 64 bit. I uninstalled the 32 bit version and tried to install the 64 bit version. I kept getting a pop-up asking for permission for the software to make changes. Choosing 'yes' or 'no' was not a viable option. The message kept popping up and would not subside until I restarted. Several attempts have been made to accomplish the Read & Run w/o success.
Suggestions?
TY
Nancy

 

from the Hitman Pro temp to install - it would not let me attach
[.ShellClassInfo]
LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21769
IconResource=%SystemRoot%\system32\imageres.dll,-183

 

Rogue Killer still would not run. I finally got Hitman Pro to run. No logs from Hitman or Malwarebytes. Attached are the logs from MGTools
Should I still download & install farbar recovery scan tool?
Thank you
Nancy

 

The attached is a result of running Farbar Recovery Scan
The first file for MGtools was saved on my desk top. The one included here is from my c drive. Hopefully this is complete.

Thank You
Nancy

 

I didn't know that. I had a McAfee trial when I bought my laptop. As far as I know it ended in Jan 2020. I have no idea how Avast that came into play. I don't know what Defender is. I thought I did not have protection, so I installed AVG.
I had a laptop from my job. After I shutdown one day, for some reason, all the information that was on that laptop appeared on this one. I am lost as to why or how. I had my google mail set up so that I didn't have to sign in each time I brought up google browser, now I do. I don't know where the sync icon came from saying I am on pause. I don't know how to fix that. I always used my debit card to buy online and now the vendors are not accepting it anymore. A number of unexplained issues have been happening. Whatever happened even affected my router which is also new. I tried a system restore but that didn't help any and would not let me choose a back date. I am truly at a loss.

 

Even though I chose 64 bit download a pop up said:
The progam feature "\???\MGTools\locate.com cannot start due to incompatibility with 64 bit versions of windows.
Please contact the software vendor to ask if a 64 bit Windows compatible version is available.

This is the result of what you asked me to do:

Microsoft Windows [Version 10.0.18363.836]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\Users\NACir>cd\MGtools

C:\MGtools>GetRunKey


GetRunKey.bat - 02/28/2016 Version 2.76

NOTE: Ignore any error messages about not finding registry keys!
Just wait for the program to finish running!!

ERROR: Access is denied.
ERROR: Access is denied.
ERROR: Access is denied.
ERROR: Access is denied.
ERROR: Error accessing the registry.
This version of C:\MGTools\ltime.exe is not compatible with the version of Windows you're running. Check your computer's system information and then contact the software publisher.

 

So, I scanned with Zemana. No threats were found. I saved the report in a word document. When I tried to upload that doc, it was nowhere to be found. If I open explorer, it shows up.
After the scan a window pops up reporting that my trial period has ended. Cannot close or minimize this window.
In thinking that my computer might have synced with my old one, please know that I copied some files on a thumb drive. I did not copy them to this computer. I received this on in mid Dec and returned the old one to my x-boss shortly after. This mishap occured only about 2 weeks ago. Should it have taken that long to affect my system?

 

Tim.
One more question, please.....How can I transfer this thread to the software forum?

Thank you so much for all your help. I am sure you'd rather spend your weekends enjoying yourself.

Nancy

 

Great! Again, Thank you. You have been most helpful.