trojan win32 kriptik.e

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by webpro75, May 30, 2011.

  1. webpro75

    webpro75 Private E-2

    Went through all the malware removal instructions, but I am still missing items on my start menu and my administrative tools shortcuts are gone. I also don't have a system restore option. Please help. How to I get my computer back from this trojan?:cry
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Then you need to attach the 5 requested logs. Hopefully you did not run any disk cleaning programs!
     
    Last edited: Jun 1, 2011
  3. webpro75

    webpro75 Private E-2

    Here are the requested log files. Thank you for you help.
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

  5. webpro75

    webpro75 Private E-2

    Tried using the unhide.exe a couple of times and my start menu programs did not reappear. I have just replaced the shortcuts that were deleted. I am still missing system restore and all the other system tools. I can not find them anywhere on the drive. It appears that the virus is gone, but it has done some deleted files from my computer. Would it be wise to do a reinstall of windows xp?
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

  7. webpro75

    webpro75 Private E-2

    Thank you for all your help. I believe my computer is pretty much back to normal.

    Thank you,
    Colin Phillips:)
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds