Trouble after malware

I've followed your read first directions for malware detection and removal and so far that seems to have solved the majority of my problems with random pop ups and links, but I am still having trouble with my sound card. Apparently I had a trojan horse that (God willing) has been removed, but my speakers are no longer working - all system notification sounds are coming from my tower. When I go to device manager to check the drivers, everything looks fine. Can I get a little help, please? Thank you!

 

What sound card do you have?

You can try resetting the sound card/drivers by:

Shutdown the computer
Remove the sound card from the tower
Boot into Windows, and uninstall any sound card software
Shutdown the computer again
Re-seat the sound card into the slot
Boot into Windows again, let it detect the "new" device and install the sound card drivers/software again

 

Alright, I turned off the computer and popped it open to take the sound card out, but it's built into the board - I can't remove it.

And on a side note, I'm starting to wonder if I did fix my virus/malware problem. I was having trouble using IE, so I downloaded Google Chrome and it's been fine. I tried to go to Dell's website to reload the sound drivers and it told me to use IE instead of Google so I opened IE and it wouldn't load the pages for me again. It seems IE has been damaged. (Not that I particularly care, I'm using chrome now, but if the virus isn't gone, I need to fix it before it affects other things.) I also notice trouble with my DSL when I turn on the computer. I don't know if that's possible, but it works for a half a second when I turn the machine on and then quits. When the machine was off, I had internet connection. It may just be crappy Verizon, though.

 

. . . I disconnected the ethernet cable to my desktop and sure enough, internet is working just fine now.

 

Audio trouble

Recently I had a virus on my pc. I don't know if that had anything to do with it, but at the same time, my onboard audio seemed to have gone out. I just got a new pci sound card today, installed it, and I still have no sound coming out of the speakers. I tried changing slots, toggling the onboard audio on and off . . . when I go into sounds and audio devices from the control panel, it tells me that there are no default devices and it's grayed out, so I can't choose one. Can someone please steer me in the right direction?

I have a Dell Dimension B110 running Windows XP.

Thanks!

 

I thought I had taken care of everything when I finished with that process originally and it was just a bad sound card, but I'm redoing it and will post it all. Thanks. :-o

 

Umm . . . how long should I wait for someone to respond to that thread before I assume no one's going to? I'm sure it takes a while for them to review all those logs, but I don't know if anyone's even noticed that it's there. :confused

 

Ok, we've gotten rid of the virus remnants, but still no sound. We tried a few things driver related, to no avail. Here's the thread:

http://forums.majorgeeks.com/showthread.php?p=1517225&posted=1#post1517225

Any suggestions from here? (Please don't say windows reload!!)

 

I do have SP3, and I've tried reinstalling both of those drivers multiple times, to no avail. I still have no sound.