turning on internal modems

I'm trying to get the netscape isp software to detect an internal modem I installed yesterday. Windows is detecting it and all, but netscape doesn't (in fact, when I want to set the modem it uses to the one I installed, it doesn't even detect the modem I'm using right now that it signs on with >_>). I'm thinking this is maybe because both modems need to be powered on. How do I turn on both modems at the same time?

 

It sounds like your system has two modems currently installed -- is that right? If so I think you should uninstall the older one before installing the new one. If I'm correct that you now have two modems installed, I think you need to remove them both and then do a fresh install of the new modem. Which version of Windows are you running by the way?

But first, before you do anything, check the instructions for installing the drivers for the new modem. Some modem drivers install fine by clicking through the "Found new hardware" wizard and pointing Windows to the proper folder on the CD with the modem drivers in it. Other modem install routines suggest you cancel the "Found new hardware" wizard and then double-click on an install/setup file on your driver CD to install the drivers for the new modem. Once you've read over your documentation for your new modem so you know whether to use the "Found New Hardware" wizard or cancel it and run a setup program from the driver CD I think you'll need to proceed this way:

First use Add/Remove programs to uninstall the drivers for both modems and then open the Control Panel/System/Hardware/Device Manager. Click on the plus (+) sign in front of "Modems" and then, in turn, right click on each modem displayed by name in the device manager, select "Uninstall" and confirm you want to remove it from the system. Do this for both modems and then shut everything down and physically remove the old modem from your system.

Make sure you power off your computer before opening the case of course and unplug or power down any external devices (your monitor, external drives, etc) connected to your system. And be careful about static electricity -- ground yourself before you begin working inside the case.

Once you've removed the old modem from your computer, close everything up, reconnect/turn on the power to everything, and boot up. Then follow the instructions for the new modem to correctly install your modem drivers -- whether by clicking through the Windows "Found New Hardware" wizard and browsing to the correct folder on the modem driver CD or cancelling the "Found New Hardware" wizard and running the driver install program on the modem CD if that's what the instructions for your modem suggest.

Hope I didn't misunderstand. Do you have two modems currently installed?

Good luck!