Unable to access internet/firewall/system restore

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by xotifahox, Aug 29, 2012.

  1. xotifahox

    xotifahox Guest

    Hi there,

    I've been having a problem with my internet connectivity for around a week now and I'm wondering if it's malware. Other devices around the house are able to connect to the internet fine so I don't think there's a problem with the router. I've attached images to illustrate what I've been doing

    My wireless always says that there's "limited access" to my network. When I open a browser, it says that there may be an issue with my DNS and that my firewall may be to blame; when I go to my firewall settings, it won't let me turn it on.

    [​IMG]

    [​IMG]

    I've tried doing system restores but it tells me that settings couldn't be changed upon restart.

    [​IMG]

    Here's what comes up when I type the ipconfig command into command prompt:

    [​IMG]

    I haven't even been able to open Microsoft Office because for some reason it states that it needs an internet connection, even though it usually works fine without one.

    Attached are the log files that may be needed; I haven't been able to run Hitman Pro since it seems to also want an internet connection.

    I hope this can be solved!
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.babylon.com/?babsrc=S...00000002682a9d63f&tlver=1.4.19.19&affID=17159
    127.0.0.1:9421;<local>??????????????????????;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>????????????????????????????????=?††††?†††††??????†††††??†††††?????????????????††††??†††?????????????????????????????????????????????????†††??††††???????††††???††††????????;<local>;<local>;<local>;<local>;<local>t?;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>;<local>
    R3 - URLSearchHook: (no name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - (no file)
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

    After clicking Fix, exit HJT.


    Uninstall the below old versions of software:
    Java(TM) 6 Update 31


    Be patient while doing the below. The fixes can take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. It is better not to run anything while the repairs are going on.

    Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.
    • Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
    • Now select the Start Repairs tab.
    • The click the Start button.
    • Create a System Restore point if prompted.
    • On the next screen, click the Unselect All button to first deselect all repairs.
    • Now select the following repair options:
      • Reset Registry Permissions
      • Reset File Permissions
      • Register System Files
      • Repair WMI
      • Repair Windows Firewall
      • Remove Policies Set By Infections
      • Repair Winsock & DNS Cache
      • Repair Proxy Settings
      • Repair Windows Updates
      • Set Windows Services To Default Startup
    • Now on the lower right side check the box to Restart/Shutdown System When Finished
    • Then make sure the Restart System radio button is enabled.
    • Shutdown any other programs that you are running now before continuing.
    • Now click the Start button.
    • Be patient while the tool repairs the selected items.
    • It should reboot automatically when finished.


    Please download OTM by Old Timer and save it to your Desktop.
    • Right-click OTM.exe and select Run as administrator to run it.
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
     
    :Reg
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{1F096B29-E9DA-4D64-8D63-936BE7762CC5}]
    [HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\currentVersion\RunOnce]
    "EA03399C-8E19-432C-913D-188FFC767C58"=-
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large [​IMG] button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.


    Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

    Run MGtools.exe ( Note: If using Vista or Win7, make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )

    Now attach the below log:

    • the C:\_OTM\MovedFiles log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     

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