unable to completely remove lop.com

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by ace1, May 1, 2005.

  1. ace1

    ace1 Private E-2

    I have gone through all of the steps to the best of my ability. I followed the steps all the way. I downloaded Hijack This and performed a first scan. The problems are removed then they return. The first registry entry keeps changing. It then loads more BHO and DPF's. Can you please help?
     
  2. XspeedyX

    XspeedyX Private E-2

    HiJack This works right if you follow the directions correctly.

    Download HijackThis 1.99.1

    - Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    - Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

    - Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    - Run HijackThis and save your log file.

    - Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post)
     
  3. ace1

    ace1 Private E-2

    Attached is the log file. When I open task manager and try and close iexplore.exe it keeps reappearing. Won't let me kill the process.
     

    Attached Files:

  4. ace1

    ace1 Private E-2

    Hi xspeedyx,

    Thanks for your response. I did as suggested and posted a log. I am new to forums and talking on line. So please bear with me. I completed all of the preliminary steps. I am having trouble finding and loading the DSO for spybot as suggested in the instructions..I ran the log as you instructed. I am still being hijacked.
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You are supposed to run the steps in the below sticky thread before even requesting support and especially before posting a HijackThis log:

    READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal

    It does not look to me like you ran all of thos steps because I see no evidence of the online scanners being run. Was anything else not run?

    Also note that you MUST exit ALL browsers before running HijackThis.

    You also must post a log while the problems you mention are present. I see no problems in your log.
     

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