unable to connect with internet explorer

Here's my problem. I was having a problem with the internet being very slow. I have cable (comcast) and it seems like I have dial-up. I started having problems with the internet freezing and then not being able to even connect to it. I called comcast and we went over a few things over the phone. My modem kept sending me to a 169 IP address that was "assigned" to a private user or something and the cable guy said that was not good that I had a virus or malware or something and there was nothing he could do for me. I kept playing with it and finally got a connection thru Firefox (not internet explorer). I called a computer repair shop the other day and he had me run a network diagnostics test and this is what came up:
NETGEAR FA311 Fast Ethernet Adapter (FAILED)
Caption = [00000008] NETGEAR FA311 Fast Ethernet Adapter
DatabasePath = %SystemRoot%\System32\drivers\etc
DefaultIPGateway = 67.167.104.1(Same Subnet) (PASSED)
Pinging 67.167.104.1 with 32 bytes of data:
Reply from 67.167.104.1: bytes=32 time=22ms TTL=22
Reply from 67.167.104.1: bytes=32 time=7ms TTL=7
Reply from 67.167.104.1: bytes=32 time=8ms TTL=8
Reply from 67.167.104.1: bytes=32 time=13ms TTL=13
Ping statistics for 67.167.104.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 22ms, Average = 12ms
Description = Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
DHCPEnabled = TRUE
DHCPLeaseExpires = 21:14 2038-01-18
DHCPLeaseObtained = 21:46 2008-01-23
DHCPServer = 255.255.255.255(Invalid IP Address)
DNSEnabledForWINSResolution = FALSE
DNSHostName = jen
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
GatewayCostMetric = 20
Index = 8
IPAddress = 67.167.109.210 (FAILED)
Pinging 67.167.109.210 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 67.167.109.210:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
IPConnectionMetric = 20
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSecPermitIPProtocols = 0
IPSecPermitTCPPorts = 0
IPSecPermitUDPPorts = 0
IPSubnet = 255.255.248.0
IPXEnabled = FALSE
MACAddress = 00:1B:2F:2E:C0:6B
ServiceName = FA312
SettingID = {A6DFB1A0-BA4E-4A5B-8B87-A1136BA84BB0}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = TRUE
[00000010] NETGEAR FA311v2 PCI Adapter (FAILED)
Caption = [00000010] NETGEAR FA311v2 PCI Adapter
DatabasePath = %SystemRoot%\System32\drivers\etc
DefaultIPGateway = 67.167.104.1(Same Subnet) (PASSED)
Pinging 67.167.104.1 with 32 bytes of data:
Reply from 67.167.104.1: bytes=32 time=8ms TTL=8
Reply from 67.167.104.1: bytes=32 time=8ms TTL=8
Reply from 67.167.104.1: bytes=32 time=11ms TTL=11
Reply from 67.167.104.1: bytes=32 time=9ms TTL=9
Ping statistics for 67.167.104.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 11ms, Average = 9ms
Description = Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
DHCPEnabled = TRUE
DHCPLeaseExpires = 13:21 2008-01-29
DHCPLeaseObtained = 22:33 2008-01-26
DHCPServer = 68.87.72.13 (PASSED)
Pinging 68.87.72.13 with 32 bytes of data:
Reply from 68.87.72.13: bytes=32 time=15ms TTL=15
Reply from 68.87.72.13: bytes=32 time=16ms TTL=16
Reply from 68.87.72.13: bytes=32 time=15ms TTL=15
Reply from 68.87.72.13: bytes=32 time=14ms TTL=14
Ping statistics for 68.87.72.13:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 16ms, Average = 15ms
DNSDomain = hsd1.in.comcast.net.
DNSEnabledForWINSResolution = FALSE
DNSHostName = jen
DNSServerSearchOrder (PASSED)
68.87.72.130 (PASSED)
Pinging 68.87.72.130 with 32 bytes of data:
Reply from 68.87.72.130: bytes=32 time=15ms TTL=15
Reply from 68.87.72.130: bytes=32 time=14ms TTL=14
Reply from 68.87.72.130: bytes=32 time=13ms TTL=13
Reply from 68.87.72.130: bytes=32 time=15ms TTL=15
Ping statistics for 68.87.72.130:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 15ms, Average = 14ms
68.87.77.130 (PASSED)
Pinging 68.87.77.130 with 32 bytes of data:
Reply from 68.87.77.130: bytes=32 time=33ms TTL=33
Reply from 68.87.77.130: bytes=32 time=26ms TTL=26
Reply from 68.87.77.130: bytes=32 time=26ms TTL=26
Reply from 68.87.77.130: bytes=32 time=25ms TTL=25
Ping statistics for 68.87.77.130:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 33ms, Average = 27ms
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
GatewayCostMetric = 20
Index = 10
IPAddress = 67.167.109.210 (FAILED)
Pinging 67.167.109.210 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 67.167.109.210:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
IPConnectionMetric = 20
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSecPermitIPProtocols = 0
IPSecPermitTCPPorts = 0
IPSecPermitUDPPorts = 0
IPSubnet = 255.255.248.0
IPXEnabled = FALSE
MACAddress = 00:1B:2F:2E:C0:6B
ServiceName = RTL8023xp
SettingID = {25D6EBA8-7352-4AC4-8CEB-6D6C42049E46}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = TRUE


(I just copied and pasted the info from the test)

I called Staples and they said it was my Ethernet card went bad, so I bought a new one, installed it and I still can not get online with Internet Explorer (only Firefox, and it's still slow)

Any ideas as what to do or what any of this means? I have run the Malware section of this site and I'm not seeing anything. I'm also worrisome about running and deleting things I know nothing about. (I don't need more problems...lol I don't know a lot about computers, so I would need simple detailed steps on how to do things.


Thank you in advance for your time and help. I really appreciate it.

 

This just came to me, comcast told me my IP address needs to start with the number 71 and the one I have now is 67.... don't know if that helps or not..

 

Do you get any errors other than "page cannot be displayed" when you open IE?

 

No, just that web page can not be displayed, and it's only with Internet Explorer (7)

 

Tried uninstalling IE7 and reinstalling it?

 

I know IE isn't in the Add/Remove program list, so I don't know how else to do it. I read somewhere you need to have the installation disk for your OS to reinstall IE and I don't have one because this computer was given to me and I have asked for the disk and the guy doesn't see why I need it, that and I asked for it last week. They are an older couple who believes the world revolves around them and they do things when they want to. Is there another way to delete it and reinstall it?

 

IE7 was probably just and update on your PC from IE6... if you go to the add/remove programs lists and choose the option to show downloaded windows updates, you usually can scroll to the bottom and remove IE7. Then reinstall it.

 

I just went to uninstall it and it showed a big list of programs that may not work if it is uninstalled..... what should I do? I will be reinstalling it tho won't I?