Unable To Install Driver

Discussion in 'Software' started by theremotedr, Feb 9, 2017.

  1. theremotedr

    theremotedr Master Sergeant

    I have bought a usb wifi dongle and having an issue setting it up.
    When i run the driver set up i get a message as attached.
    It mentions Vista but i am running Windows 7 of which i was told it is compatible also.
    When i right click in compatibilty mode to hopefully change to Win 7 etc i see Vista is selected and a tick applied But its grey and unable for me to change.

    Do you have any advice please.
     

    Attached Files:

  2. foogoo

    foogoo Major "foogoo" Geek

    Running as admin? Try extracting the setup and installing the drive through windows. Since the setup will not run you could try uniextractor or sometimes 7-zip works.
     
  3. theremotedr

    theremotedr Master Sergeant

    Run as admin makes no difference.
    The problem is the error message that pops up mentions Vista,i am using Windows 7

    Also why is the compatibility part greyed out so i cant make a selection ?
    You mention try extracting the set up,the files are on a usb stick,which i have put into a folder on the notebook.
    When i double click on the driver set up file i then see the message as shown above.
     
  4. MaxTurner

    MaxTurner Banned

    You have to change the set up exe file properties to enable compatibility which means right clicking the set up file FIRST before even running it. Right click the set up exe files > Properties > Compatibility > Compatability Mode > Choose the OS and put a tick in the box > 'apply' > 'OK.
     
  5. theremotedr

    theremotedr Master Sergeant

    That is what i have tried to do.
    Following your instructions when i am in the setup properties box i select the compatibility tab "now stop" looking at compatibilty mode i see a tick in Run the program in compatibility for Windows Vista,the tick & Windows Vista is greyed out with no way to select say win 95 win 98 xp etc etc
     
  6. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Who exactly told you it works on Windows 7?
    What is the brand and exact model of the wifi dongle you purchased?
     
  7. theremotedr

    theremotedr Master Sergeant

  8. MaxTurner

    MaxTurner Banned

  9. theremotedr

    theremotedr Master Sergeant

    Hi,
    Thanks for the link.
    As a rule i dont use Amazon,can you advise an item on ebay ?

    Thanks
     
  10. MaxTurner

    MaxTurner Banned

    Amazon is about 1000 times better than ebay by a very long mark. Amazon keeps a much firmer regulation of its market place sellers than eBay.
    If you cant get that device to work get a refund.
     
  11. theremotedr

    theremotedr Master Sergeant

    Point taken,paid and will be here tomorrow.

    See u later.
    Thanks very much again.,
     
  12. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    All that is,is the seller's description which may or may not be accurate.
    Since it is unbranded/generic unit we have no idea how old it is.
    I'm in the US so I can't read any reviews from people who purchased this and got it to work on Windows 7.

    Good luck getting it to work.
     
  13. theremotedr

    theremotedr Master Sergeant

    I have purchased the advised Amazon item.
     
  14. foogoo

    foogoo Major "foogoo" Geek

    Sorry when I said running as Admin I meant in an Admin account, not "Run As..", but Admin on the PC might give you the option(s) that are greyed out. Also I didn't tell you to run the setup after the extraction, after it was extracted you go in Windows, click the unknown device, update driver and go to the extracted files.... for future reference.
     
  15. theremotedr

    theremotedr Master Sergeant

    I have done / followed these instructions but no joy.
    I know where the driver is etc but i am unable to change the way the compatibilty runs,its greyed out on Vista.
    The device is not shown as unknown,ive now ordered the amazon item
     
  16. theremotedr

    theremotedr Master Sergeant

    Well my nice Amazon item has arrived.
    But it is exactly the same setup as the item i have,in respect of its installation.

    It pops up the same message which refers to Vista.
     
  17. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member


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