unable to run bitdefender/pand active scan

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by danfresh36, Jan 15, 2007.

  1. danfresh36

    danfresh36 Private E-2

    hello,

    Ive been going through all the steps for 'before posting HJT report' and have gotten to online scans. Both bitdefender and panda activescan will not run. bitdefender loads the 'updating virus definition screen' but does nothing after that. panda says unable to run b/c active x install not working. can someone tell me the IE settings to enable active x to install? do i need IE 7? I never use internet explorer and do not know what to do.

    thanks in advance
    dan
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Enable active X
    Enabling Active X for Microsoft Internet Explorer 6.0
    Click Tools and select Internet Options on the Internet Explorer menu bar.
    Click the Security Tab and select the Internet Zone.
    Click Internet to display the settings for the Internet Zone.
    Click the radio button to select Custom (for expert users).
    Click the Settings button to open the Security Settings window.
    Scroll to the Active X controls and plug-ins and verify that the options are set to Enable or Prompt.
    Scroll to the Scripting Section and verify that Active Scripting is set to Enable or Prompt.
    Note: Clicking a checked box removes the checkmark and disables the feature.
    If you see checkmarks in the Enable or Prompt boxes, do not click on the checked boxes.
    Click OK to close the Security Settings window.
    Click OK to close the Internet Options window.
    [Top]

    More Help
    Alternatively, if the above fails, you can also try and enable movies to be played in your explorer.
    In Microsoft's Internet Explorer, this options is available under:
    Tools
    Internet Options
    Advanced
    Multimedia
    then place a tick in the "Play movies in Internet Explorer" field.
     
  3. danfresh36

    danfresh36 Private E-2

    while loading bitdefender, the window after 'start scan' pops up that says 'updating bitdefender online scanner'. the status bars for 'antivirus engine' and 'virus signatures' does not load. it just stays at zero.

    my settings for IE 6 custom security settings are:
    Automatic prompting for activex controls
    enable
    binary and script behaviours
    enable
    download signed activex controls
    enable
    download unsigned activex controls
    enable
    initialize and script activex controls not marked as safe

    enable
    run activex controls and plug ins

    enable
    script activex controls marked safe for scripting
    enable

    do these look ok? should i change them back afterwards?

    thanks again,
    dan
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you are unable at this time to run the two online scans ....please run and attach the other requested logs in the Read and Run First.
     

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