Unable to use InterActual to view DVD-ROM online features.

For several days I have been unable to use Macromedia Flash Player with a program called InterActual. The problem is that I have been unable to access the DVD-ROM features on a particular DVD. I have been in contact several times with InterActual Technologies about this problem, but so far to no avail. In fact, just tonight the technician from InterActual told me I would probably have to contact either Microsoft or Macromedia about my problem. About an hour ago I went to the Macromedia's Troubleshooting section and tried pretty much everything suggested as a possible solution. I figure my next step is to contact them directly. I would greatly appreciate hearing from anyone who may be able to help solve this problem. Thank you very much.


Here is my original posting to InterActual:

Subject: Unable to use InterActual to view DVD-ROM online features
Manufacturer: Dell Dimension 8250
Title: The Harold Lloyd Comedy Collection
Region Code: 1
Computer Type: Desktop, MS-DOS or PC-DOS System
Ever played DVD before: yes
Plays on native player: yes
Problem: I recently purchased The Harold Lloyd Comedy Collection DVD
box-set. So far I have been unable to access the bonus DVD-ROM which has
a
number of online features.

I did download and open the InterActual software which is needed to view
the
DVD-ROM. InterActual prompted me to insert a disk, which I did, but I
immediately got a message telling me that I didn't have the latest
version
of Macromedia Flash Player. I had an option to attempt to launch the
content
anyway, without the latest MFP; however, when I tried to do so I got an
IE
Script Error message.

Next, I attempted to download Macromedia Flash Player, but it didn't
work.
Instead, I noticed a small red X in a box near the top left of the
window
and the following messages:

Important Message: You may need to click the gold bar at the top of the
browser window to allow the install.

When you see the installation completion movie above and text below,
your
installation was successful. The installation should only take a minute
or
two on a 56k modem.

Note:
If a browser Security Warning dialog box appears like the one below, you

will need to click Install to install the player.

Your computer may require a reboot after auto-installation of the Flash
Player ActiveX control, if the Flash Player is already in use during the

installation process.

(Clicking the gold bar did not help. Also, I did not get a browser
Security
Warning dialog box.)

I'm wondering now if perhaps changing my Active X settings might help.

Anyhow, I went to download.com and it appeared that I was able to
download
Macromedia Flash Player. Still, I couldn't get the DVD-ROM to work with
InterActual. I then checked Add/Remove Programs and Belarc to see if I
had
actually downloaded Macromedia Flash Player, only to find that it wasn't

listed under either one of them.

Incidentally, my operating system is Windows XP Professional, and I have

CyberLinkCorp's Power DVD, ver. 3.0.2409 on my computer. (I also have
Roxio
Easy Media Creator 7.5, which has a component called Roxio DVD Builder,
ver.
7.1.0.214, and I'm wondering if it's possible that DVD Builder might be
clashing with Power DVD.)

I am really confused by all of this, and I certainly hope you will be
able
to help me solve this problem.

Thank you very much.
System Info:
Installed audio device: SB Audigy Audio [DC00]
Audio muted: No
Audio device present: Yes
Installed video card: VGA
Video card version: 16384
Screen resolution: 1024 x 768
Bits per pixel: 32 bits per pixel
DirectX version: 5.03.2600.2180 (xpsp_sp2_rtm.040803-2158)
DirectX installed: Yes
DDraw installed: Yes
Decoder name: C:\Program Files\CyberLink\PowerDVD\clvsd.ax
Decoder provider: CyberLink Corp.
Decoder type: CyberLink Video/SP Filter for Dell
Decoder version: 3.5.2409
Decoder driver date: December 05, 2002, 04:36 PM
Navigator name: DirectShow
Navigator version: 1
DVD device found: Yes
Computer type: Desktop, MS-DOS or PC-DOS System
DVDRom drive: D:E:,
Operating system: WINDOWS XP
OS version: 5.1
Processor type: PROCESSOR_ARCHITECTURE_INTEL
Browser provider: Microsoft Corporation
Browser version: 6.0.2900.2180
InterActual Player version: 2.05.10.0325
Low power timeout: 0
Screensaver timeout: 1 minutes
Screensaver active: Yes

 

Morning ---you have read here ,have you not?
http://forums.majorgeeks.com/showthread.php?t=30885

2sipsofcoffee

 

Thank you very much for your response.

I clicked the article link you provided, and I double-checked everythng included therein, but my problem remains. When I went into the registry, the only difference I noticed was that there was one instance of "jpeg" appearing rather than "jpg," but I figure that shouldn't make any difference since my understanding is that the two are interchangeable.

I have an ongoing e-mail thread with an InterActual technician, and I have also saved several InterActual screenshots showing what appears whenever I attempt to access the DVD-ROM material. I'm wondering if it would help if I were somehow able to post those here. If so, I don't know how to go about doing that.

Thanks again.

 

I'm very happy to report that I was finally able to solve my problem! I went back through the uninstall and reinstall steps, all the while making sure that I used only Internet Explorer.

I realize that one of the main drawbacks of Firefox is that a number of programs either don't work well with it, or don't work at all. From the start I figured that my using Firefox may have been the source of my problems with InterActual.

If I remember correctly, what I did was download and run the Flash Player 8.0.22.0 (Complete Standalone Installer). It seems that I downloaded the installer and then downloaded and installed the player. Does this sound right? I believe I had read somewhere recently that perhaps I would need to use the Standalone Installer. Anyhow, doing so certainly did the trick, and I'm very pleased to report that InterActual is now working just fine.

Perhaps others who experience either the same or a similar problem will find this information useful.