update windows and defender

Discussion in 'Software' started by MzDonna, Apr 1, 2009.

  1. MzDonna

    MzDonna Private E-2

    Apx 2 months ago we bought 2 new computers, both hewlett packard with vista home premium installed,, practically since day one we have not been able to update windows from the site or windows defender ..I made sure I did not have any firewall up .. I had also installed comodo antivirus which I might add I can not update either ... I actually uninstalled it last night thinking it might cause the problem, but could not reinstall . I downloaded spybot and when I try to install I get the error that I must be connected to the internet .. malwarebytes gives me the same error....I can download and install anything else ..games music etc with no problem just anything that will protect or heal my pc like windows defender etc I cant ..... this is happening on both computers.. I dont know if this is a software or virus . please someone help . I would like to update windows, defender and my antivirus programs :-:)cry
     
  2. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    Try it from safe mode. When your PC is starting tap the f8 key and when the choice appears choose "safe mode with networking". If everything works now, then malware is likely and you might want to update and scan while in safe mode. If nothing changes, let us know, we will need to verify internet settings.
     
  3. boneyeye

    boneyeye Corporal

    Hi, just my 2pence, could there have been an antivirus on the computers when they were bought as there usually is, which you can use for a short time. Boneyeye
     
  4. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    No, the person can not download anything, so even an expired anti-virus would not cause nothing to download at all.

     
  5. MzDonna

    MzDonna Private E-2

    well I rebooted in safemode . still was unable to download any updates for windows . defender or malewarebytes. I did however run a scan with the version of malwarebytes I have already and it found 5 trojanDNS changer.. in registry but I removed them .. tried to go back to download updates and still no good ....... :-(
     
  6. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member


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