Used Epson Wf-7620 Only Prints Blank Pages (video In Description)

Hi all,

As mentioned in the title, I bought a used Epson WF-7620. The previous owner mentioned it used to work great, but sat doing nothing for the last few months. Two of the color cartridges were empty. I believe his version 100% because as soon as I called him to ask about this problem, he said he'd come right away take it back and refund me the money.

First of all, a quick video of the problem. As you can see, it seems to be doing everything it should, you can hear normal printing sounds, but the paper comes out blank.

Here's what I currently tried, in order:

- Printing both from the scanner and from the computer (to see if it's a scan or print problem)
- Did all the maintenance options 3 times each: Nozzle Check, Head Cleaning and Print Head Alignment
- Replaced the 4 ink cartridges, and yes, I did remove the yellow tape
- Redid all the maintenance options 3 times each;
- Tried to print 200 pages of B&W text, and 200 pages of color text, hoping it might "unclog" something...

I also double-checked everything mentioned here:

- https://epson.com/faq/SPT_C11CG01204~faq-0000491-wf3720_4730?faq_cat=faq-topFaqs

I'm at my wits end right now, any advice?

Thanks,

Simo

 

Do as per Tim's advice.

The problem is most likely that the Epson print heads have become clogged.

With Epson the print heads are fixed. With other printer manufacturers, the new ink cartridge also has new print heads.