User Account LifeCycle Management

Discussion in 'Software' started by nhalley, Feb 19, 2015.

  1. nhalley

    nhalley Private E-2

    Hey Guys... At my organization we are looking for a good tool to use for tracking user accounts across third party and cloud based systems. Right now our process when a user leaves the company is to check each and every system to see if the user has an account. It would be much much more useful to have a tool that would track this. Some sort of database that tracks who has what accounts in what systems that IT would update whenever an account is created or deleted, then when a user leaves we can simply print a report of what accounts the user had.
    I know there are a million and one ways of setting this up manually, however we are looking for software that IT can use rather than manually managing a spreadsheet/database.

    Thanks
     
  2. nhalley

    nhalley Private E-2

    Thanks Joe, but I think you might have misunderstood. All of those software solutions are for monitoring users activity to ensure productivity. We are not interested in recording users actions, just tracking which accounts IT has created on their behalf.

    An ideal solution would allow us to search for a user, and pull up a listing of all accounts the user has. I.E. Google Sites, Saleforce, WebEx, etc. So that we know which accounts to delete when they leave the company, rather then manually logging into each system to check.

    A bonus would be to be able to search by software/system and see who holds an account in that system, so that we can use it to audit our systems for stale accounts.
     
  3. nhalley

    nhalley Private E-2

    Thanks for you reply again Joe, but I still dont think you understand my question...
    When we get a new employee to our company, we set them up with accounts in different systems depending on the request by the manager. Out of 10 available accounts, users might only request 4 of them. Right now, when a user leaves our company we have to log into 10 different systems and search to see if the user had an account, and delete the account if they did.
    We are looking for a tool that manages this for us, so that we can pull up the user and see that they only have 4 accounts, we then would delete these accounts and know not to even check the other 6 systems.
    Network Monitoring/Auditing software would not help with this.

    The closest thing I can currently find is UMRA, however UMRA wants to actually create and delete all of the accounts on your behalf, and it doesnt have tie ins with all systems we need. We would rather pay less for a product that only tracks the accounts and does not actually create or delete them.

    https://www.tools4ever.com/software/user-management-resource-administrator
     
  4. nhalley

    nhalley Private E-2

    Thats why I am posting here, to see if anyone else has any suggestions of software they have used in the past. You are telling me what my problem is, not how to solve it.
     
  5. theefool

    theefool Geekified

    Or use your own tracking database.

    If you have a user that signs up for 3 of 10 different systems, make a note of that user having 3 of those 10 systems.

    Then when that user leaves, you know that they need to be removed from 3 of the 10 systems and which ones they are.

    Seems like a simple user documentation issue.

    The "hardest" part is keep this up to date.
     

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