Very nervous about doing this myself, but I'm willing to try.

FileMakerMom · Feb 2, 2013

There is something wrong with my computer but I don't know what. I'm nervous about doing anything myself, but am willing to try. My computer started running slow but I just thought it was because I had moved and had a different isp. Now, I can't click on links on web sites and/or in emails. I started on your site that tells the step by step downloading of programs and creating files, but that was a couple weeks ago (computer has been shut off since then) and now my computer won't download anything or allow me to click on links. I am currently running in safe mode with networking. Any help anyone can suggest would be GREATLY appreciated.

DealerMan · Feb 3, 2013

Don't panic Mom, you'll make it! Follow the Sticky at the top of this forum labeled 'Malware question' and post back the results. Here's a link to make it easier:

http://forums.majorgeeks.com/showthread.php?t=147935

Good Luck!

FileMakerMom · Feb 6, 2013

Thanks for the encouragement DealerMan. I have run all the scans but was not able to attach with my post in the removal forum. I hope I can still get some help. Of course, it may be user error as I am not sure how to use this site.

LauraR · Feb 6, 2013

Hi there.

Welcome to majorgeeks.

Are you talking about your logs? I see you started a thread in there so that is good. If you hit Post Reply, you should see a paper clip looking icon in the top of the reply box. You should click that to add your logs. Are you saying you don't have that button?

DavidGP · Feb 7, 2013

Hi

I would also when logging in click the "remember me" box as at times you may need this ticked to add attachments, but in your Malware forum thread do follow the instructions in that thread from Chaslang, over posting backwards and forwards in that thread and this as it will be Chaslang that will help you check malware and remove it if found.

You are in safe hands with Chas.

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