Vista Home Premium

Trying to update Yahoo! Messenger on the system. I have it downloaded with it saying that Yahoo cannot install the necessary components..please check your fire wall and try again. I turned it off, and I put in an exception on the fire wall to allow the program, but it's still not working.

I have Webroot along with the Windows firewall.



side note, this is for a friend and will need time to translate information between here and there. copy and paste will be done as much as possible.

 

"I keep getting the same error...something about not being able to download the necessary files...check my firewall and try again. I have done that..first I put in an exception to the firewall and when that didnt' work I turned the damn thing off and I still got the same msg...idk"

"it will not download"

still needing help, this is the text i received, i haven't worked with vista and know that windows put up a lot of safe guards to keep it's os safe(r), lol