Vista Problem

I recently (one week ago) bought a new laptop with following specifications

OS: Windows Vista Family Edition Premium
System Type: Operating system 32 bits
System: Acer Aspire 5720 G

Intel(R) Core(TM)2 Duo CPU T5450 @ 1.66GHz 1.67GHz
(1.66 GHz, 667 MHz FSB, 2 MB L2 cache)
Upto 1024MB ATI Mobility
Radeon HD 2300 HyperMemory
2GB DDR2
15.4" WXGA Acer CrystalBrite LCD (8m/220-nit)
160GB HDD
DVD-Super Multi DL
802.11a/b/g WLAN

it is supplied with norton antivirus (90 days trial) which i m using ::: the other softwares installed by me are

a-squared free
CCleaner
Comodo BOClean Anti-Malware
Comodo Firewall Pro
Diskeeper 2008
SpyBot - Search & Destroy
SpywareBlaster

I have installed also all the updates available for windows vista and the softwares mentioned above

Now the problem is ::: the computer starts working very well but after some time, the right cliick of the mouse stops working ::: thats mean i can slect an object on the desktop and also i can open and minimise the windows (concerrning a program or internet explorer) but i cannot open new program or internet explorer windows :::: nothing works ::: i can open just 3 sites maximum at this moment and to launch another program or to launch another site, i have to close already opened sites or programs ::::

can someone help me in this regard :::: (i m connected with wifi and the speed is very well)

 

Can't imagine why you need all that anti ware, I'm not suprised the poor beast is staggering from exhaustion.

Do a system restore or better uninstall some stuff.

 

thanks for your reply ::: well i just followed the instructions given by majorgeeks ::::
http://forums.majorgeeks.com/showthread.php?t=44525
i thought that this will help to better protect and the computer will work very well:::

 

As far as I know the Norton which comes free with these Vista Acers is more than antivirus.
So far I have seen three of these, two from UK and one from Holland. For each I have removed Norton, once the subscription has run out, and put Avast on. This along with Windows Defender has proved very successful.

The version of Windows Defender that Microsoft released for XP is not so good as the one for Vista.

 

sorry but i didnot understand clearly ::: what should i do now to resolve the problem ::: should i remove norton or wait until 90 days (which i was thinking that i will replace norton with avast after 90 days) ::: if i should wait then what to do to resolve problem :::
i have activated windows defender and i run complet analysis and it found every thing normal::::

 

If you just do a system restore (its better in Vista) to before you added the extra antiware and see if the problem disappears.
You can alway undo (restore forwards) if this does not help and there is a genuine problem with the laptop.

I am hoping Chas will comment on the Sticky.

 

Are you using Windows Vista Starter? When using this version of Vista, you are limited to having only 3 applications opened at one time.

Hope this helps.

Gamerfreak1727

 

well::: thanks to all for replying so quickly ::: well :: i m using windows vista family edition premium :::: i restored my system towards basic acer configuration at the time of buying ::: i have now some questions about this :::

norton is still there ::: i didnt start the 90 days trial this time but its there ::: also i have had a lot of softwares before restoring ::: what about them ::: this means, are they removed automatically or i have to do something to remove them because in my opinion they had occupied a lot of space and if they are still there, they will use this space for nothing because they are not operatinal
i hope i m clear:::
thanks again

 

I hope you used the Vista System Restore, not the Acer recovery.

System Restore does not remove any files, all it does is change the registry so that Windows (Vista) does not know that the program is there. However all the files are still present and, as you say taking up space.
Hopefully, you can go back to after you had installed your application programs , but before you had installed the antiware.

You can restore several times if you wish, till you find the right spot.

Let us know if you need help with this.

 

Thanks for your replies::: well for restoring, i already backed up the basic restore settings with the help of Acer EMPowering Technology ::: and i think that this is Acer Recovery not Vista Recovery ::: (i m not sure) :: if it is so :: then it means that i lost all the softwares and other files ::: well if this is the case no matter ::: i would liike a perfect (or semi-perfect) computer and i will install the softwares later on ::: kindly tell me that if there rest some traces of older files and softwares, then how i can remove them ::: i dont want them ::: i want to renew each and everything :::
well:: its not only 1.67 GHz but its 2 times 1.67 GHz (intel core 2 duo) that is its almost 3 GHz :::
well:: how i can know what type of norton security system i have :: because i m not able to find any "about" link :::
when i installed the softwares, windows vista firewall was disactivated and i leave it disactivated ::: windows defender was not activated but i activated it later on ::: ccleaner was installed without toolbar as mentioned in the majorgeeks link :::: spybot search and destroy was installed without teatimer as mentioned ::: everything was installed as recommended by majorgeeks in the link which i mentioned already :::
well:: now at this moment ::: i have restored the system via Acer Empowering Technology and the restoration was based on the basic configuration (it means that everythiing is as it was when i bought it::: i suppose) ::: now windows vista firewall is disactivated and windows defender is disactivated also :::: i cancel 90 days Norton trial but its still there ::: i installed nothing else ::::
now what to do please ????

 

For the record

Windows System Restore is designed to allow you to return to your starting point (restore forward).

The UK Vista Acers I've seen come with Windows Defender enabled. The Dutch ones come with WD disabled. Maybe this is a European thing?

They all come with a free trial of Norton Internet Security, which includes Symantec firewall, (on) and with Windows firewall (off).

Security on one Acer with Defender on was so tight that Software Explorer would not even allow msconfig to run. Many programs, even Vista certified ones, would install but fail to complete if they required restart.

Acer's own software is unreliable and many have found it prevents operation, particularly for the wifi. If it works for you fine - keep it -otherwise boot it out.

 

well:: i dont have the choice:: i think so ::: so kindly tell me that how can i find the traces if there are and how i can remove them :::

well:: there are 2 processors ::: one processor of 1.66 GHz and second one is of 1.67 GHz as the system properties shows :::
intel core 2 Duo CPU T5450 @ 1.66GHz 1.67GHz

well::: when i bought the laptop and then i installed each and every software which i mentioned in my first message ::: after installing comodo personal firewall, i wanted to disactivate windows own firewall and i came to know thatt it was already disactivated ::: at this time, i didno know that window defender was activated or not ::: when i posted the message about the problem, and it was said that windows defender works well with vista, i tried to launch window defender and it demanded me to activate it ::: and at that time, i activated it ::: but now everything is as before ::: that means that there is no software installed (but norton is there ) ::: windows vista own firewall is disabled now (i checked it) and also window defender is not activated ::::

well:: i want to know that what should i install now :: is norton is sufficient or not :: if yes then what else should be installed as mentioned in your "how to protect yourself from malware" section ::: and if norton is not sufficient then how can i remove this so that i will be able to install avast antivirus :::
As for as windows defender is concerned ::: when i try to launch windows defender, it tells me that windows defender is disactivated and it is not providing any protection against anything :::

well ::: i dont have any other software which i think will be good as compared to the softwares provided with Acer ::: that means that when i m in need, i use to read the reviews about the softwares on www.download.com site and on your site and then which i found is going best for others i install :::

i will try to tell you what is on the computer now and it will be very nice, if you can suggest me what to do ::::

(well:: i live in France and the computer is provided with all the softwares in french ::: i will try my best to provide details in English ::: sorry for any mistake)

while clicking Start Button, following list is available :::

Internet Explorer
Windows Mail
------------------
Welcome Windows
Acer Empowering Technology
Windows Media Center
Windows Media Player
Windows Photo Galery
Download Windows Live Messenger
Creation of DVD Windows
Windows Calendar
Norton Internet Security

while clicking start > Programmes , following list is available:::::

Adobe Reader r7.0
Windows Calendar
Windows Contact
DVD Creation Windows
Windows Collaboration Space
Windows Photo Galery
Microsoft Works Task Launcher
Windows Media Player
MSOffice PowerPoint Viewer 2003
Programmes by default
Download Windows Media Player
Windows Defender
Windows Mail
Windows Media Center
Windows Movie Maker
Windows Update

after this list there are folders with files or subfolders in them ::: which are given below:::

Accessories
Welcome Windows
Bloc Notes
Calculater
Windows Mobility Center
Synchronisation Center
Connection to Projector Network
Connection at distance
Execution
Windows Explorer
C:\ Command Prompt
Microphone
Capturing tools
Paints
Windows Volet
Word Pad
Erognomic Options
Visual Keyboard
Magnifying Glass
Narrator
Ergonomic Options
Windows Voice Recognition
System Tools
Disk Defragmentation
System Information
Internet Explorer (without complementary modules)
Disk Cleanup
Computer
Configuration Panel
Tasks Planificationn
System Restauration
Status & Configuration of Backup
Table of Characters
Windows Transfer of Files and Parameters
Tablet PC
Windows Diary
Tablet PC Key Pad
Note Creation
Acer Crystal Eye Webcam
Acer Empowering Technology
Acer eAudio Management
Acer eData Security Management
Acer eLock Management
Acer Empowering Technology
Acer eNet Management
Acer ePower Management
Acer ePresentation Mangaement
Acer eRecovery Management
Acer eSettings Management
Acer Game Zone
Acer Game Zone Online
Big Kahuna Reef 2
Cake Mania
Dynasty
Galapago
Luxor 2
Mystery Case Files - Prime Suspects
Mystery Case Files Ravenhearst
Star Defender 3
Treasures of the Deep
Zuma Deluxe
Acer Grid Vista
Acer System (guid and manual in pdf format)
Other Programmes and updates
Buying new vista online
windows website
windows marketplace
Catalyst Control Center
Catalyst Install Manager
Cyberlink Power Producer
StartUp
Adobe Reader Speech Launch
Empowering Technology Launcher
Intel Matrx Storage Console
Games (windows own games)
Launch Manager
Live Update Notice (i think its related with norton)
Maintenance
Help and support
windows help at distance
backup and restore center
Microsoft Office (MSO)
Microsoft Office Activation Assistant
MSO Excel 2007
MSO One Note 2007
MSO PowerPoint 2007
MSO Word 2007
MSO Tools
Microsoft Works (MSW)
MSW Calendar
MSW Directory
MSW Album
MSW Task Launcher
MSW Text Treatment
Norton Internet Security
NTI Backup Now!4.7
NTI CD & DVD-Maker 7

In Add/Remove Programmes section, following list is available::::
Acer Arcade Deluxe
Acer Crystal Eye Webcam
Acer Crystal Ee Webcam
Acer eAudio Management
Acer eData Security Management
Acer eLock Management
Acer Empowering Technology
Acer eNet Management
Acer ePower Management
Acer epresentation Management
Acer Grid Vista
Acer Mobility Center Plug-In
Acer Screen Saver
Acer Tour
Activation Assistant for MS Office 2007
Adobe Flash Player 9 Active X
Adobe Reader 7.0
ALPS Touch Pad Driver
ATI Catalyst Install Manager
ATI Uninstaller
Big Kahuna Reef2
Cake Mania
Dynasty
Galapago
HDAUDIO Soft Data Fax Modem with Smart CP
Intel Matrix Storage Manager
Live Update 3.2 (Symantec Corporation)
Live Update Notice (Symantec Corporation)
Luxor 2
MS Office Home & Student 2007
MS Visual C++ 2005 Redistributable
MS Visual C++ 2005 Redistributable
MS Works
Mystery Case Files - Prime Suspects
Mystery Case Files Ravenhearst
Norton Internet Security (Symantec Corporation)
NTI Backup Now!4.7
NTI CD & DVD Maker
Power Producer
Realtek High Definition Audio Driver
RICOH R5C83x/84x Flash Media Controller Driver Ver3.51.01
Star Defender 3
Treasures of the Deep
Yahoo ! Toolbar with popup blocker (i didnot do update for this)
Zuma Deluxe

well ::: in this list, there are 2 items which are repeated 2 times (for each item) and i wrote them as it is :::::

at the end, just for information, ::: my laptop is connected throught wifi via Acer Empowering Technology and its speed is excellent and its working very well after restauration upto now ::: but upto now i dont install anything :: thats why i m not using extensively ::: in fact, i open a lot of sites at a time ::: because i try to work from home on internet also and for this i have to open a lot of sites ::: then we will see that it works well or not :::

well :: now you know each and every thiing (i hope so) ::: whatt should i do ::: what should i install to protect computer and any advise please ::::
thanks

 

well :: after restoring, i checked in the configuration panel and the windows firewall is deactivated :::

well how i can completely uninstall norton :::

well it said that windows defender is deactivated
windows defender does not assure any protection against dangerous or potentially undesirable softwares and it doesnot send you any alert because it is deactivated.
To ensure the protection of your computer against dangerous or potentially undesirable softwares, you have to activate and open windows defender (the underlined text is a link to activate and open windows defender.

In French: Windows defender est désactivé.
Windows defender n'assure aucune protection contre les logiciels dangereux ou potentiallement indésirables et ne vous envoie pas d'alerte car il est désactivé.
Pour renforcer la protection de votre ordinateur contre les logiciels dangereux ou potentiallement indésirables, vous devez activer et ouvrir windows defender.

Now i came to do a complete analysis by norton and i updated it also ::: after that i m now updating windows vista ::: well:: now i will try to do as mentioned in the link sent by you ::: and i will send you the logs :::

 

well::: i tried to run MGtools.exe ::: when i double click on the MGtools.exe, a dialogue box opens demanding me to click on run or cancel ::: when i click on run, command prompt opens and tells me that

Your OS version is unsupported by GetLogs
Press any button to continue

when i pressed enter, it just disappeared but it made a folder on C:\ of MGtools ::: i opend this one and i double clicked on DisableUAC.reg ::: a dialogue box appeared asking me to continue or cancel ::: i click on continue ::: then it demanded me that am i sure to continue ::: i clicked yes ::: then a dialogue box opened telling me that contents of this registry has been added in registry ::: i clicked ok::::

then i run GetLogs.bat as administrator and a dialogue box opened demanding me to continue or cancel ::: i clicked on continue ::: then command prompt opened with a message at the end that

Your OS version is unsupported by GetLogs
Press any button to continue

i pressed enter and it disappeared and nothing else happened ::: i repeated the whole operation but nothing happened ::::

What should i do to resolve this problem now???, ::: please

 

well:: i tried to disable norton but it was demanding me the administrator authority ::: i redo the system restore and then i disabled and completely un-install and remove norton security system and other applications related to symantec corporation::: just after uninstalling norton security system, it activated windows own firewall and windows defender::: then i insalled avast home edition and restarted the computer to do complete scan by avast ::: after restarting i updated avast ::: then i installed a-squared free (i dont know where is resident evil option) ::: then i installed comodo firewall pro (in standard mode ::: and now its showing Train with Safe Mode in firewall security level and Clean PC Mode in Defence + Security level) ::: then i deactivated windows own firewall ::: then i installed SpyBot Search & Destroy (without TeaTimer) and imunized the system ::: then i installed SpywareBlaster and after update enabled all the protection ::: then i installed mozilla firefox and i launched spyware blaster again to enable all the protections for mozilla also ::: at the end i installed sun java and diskeeper lite :::: now i m sending you the image as you demanded ::::

well:: i dont know it is 64 bit version or 32 bit version ::: how can i know that ??? plz

also tell me plz that i should run now MGTools.exe or not ?? what to do know plz???

 

After re-storing and doing all the things as i mentioned in my previous message, now everything is ok with my windows vista that means that i m able to open as much windows as i want :::: so the problem is resolved :::
thanks a lot you guys :: your are really genius and so kind ::: thanks::

well:: in the system properties, it shows that my computer system type: operating system 32bit ::: so my computer has 32bit version :::: i think that MGTools.exe was not working due to some other reasons ::: at that time vista was showing problems also ::: now everything is ok ::: maybe this will work now ::: the question is that "do i need to launch mgtools.exe or not?"

well:: now there is another problem (not very irritating problem but a minor problem) which i would like to resolve :::: the Acer eNet Management shows me that there are 0 networks but when i click on this it shows all the wifi connections which are there ::: i connect through wifi and it works very well::: the connection to my wifi connection is also automatic but Acer eNet Management shows always that there is 0 Network connections ::: i think this is comodo firewall pro which is blocking this ::: have you any idea please how to resolve this problem ????