webhost thinks my computer is infected.

Re run Hitman and have it delete Potential Unwanted Programs

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

• R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://feed.snap.do/?publisher=SnapdoW3i&dpid=SnapdoW3i&co=CA&userid=405f16b6-53d6-43c6-b41b-26103fa0e215&searchtype=ds&q={searchTerms}
• R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://feed.snap.do/?publisher=SnapdoW3i&dpid=SnapdoW3i&co=CA&userid=405f16b6-53d6-43c6-b41b-26103fa0e215&searchtype=ds&q={searchTerms}
• O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)

After clicking Fix exit HJT.


Delete this if it exists:

C:\Users\creamsoda\AppData\Local\Temp\937F8BA0-61A3-4119-81A2-2D0504E74191.exe

Re run TDSSKiller, attach latest log.

How are things running.

 

TDSSkiller removed a rootkit. When you re run it, does it find anything like:

now or not?

 

Yes, changing your passwords wouldn't be a bad idea.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Press and hold the Windows key http://forums.majorgeeks.com/chaslang/images/Windows_Logo_key.gif and then press the letter R on your keyboard. This opens the Run dialog box.
   • Copy and paste the below into the Run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove, you can delete these files now.
8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 6 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

I can't see everything listed there properly, you will have to attach a proper log, but I don't think there's anything there that should be deleted, no.

 

You may want to take the extra precaution of backing up your personal data and files only and then doing a complete reformat and clean install. That is the only way to be 100% sure you are not having any issues with your security.

You need to use a different computer and change all your online passwords. Then you need to contact your bank and all credit card accounts and just alert them to the fact that your personal info may have been compromised.

 

You only need to reformat drive C.

You didn't attach the RogueKiller log as Kes asked.

 

That log is fine. You need to tell Kes if you are having any other issues.