What does this mean?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFFA80191FA178
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80002A9EFE5
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

 

In itself? Your computer crashed. Can't get much note from what you've posted.

 

It did the same thing yesterday. Blue screen of death and then that weird message. This is a clean install so I don't think it's malware...

Last two lines:

Files that help describe the problem:
C:\Windows\Minidump\012115-30810-01.dmp
C:\Users\Connie\AppData\Local\Temp\WER-86393-0.sysdata.xml

 

Can you upload those minidump files, so we can take a look at why you crashed? The files should be located under c:\windows\minidump

 

Thank you for asking. I did a little research and found the problem most likely has to do with Symantec. I had just loaded Norton antivirus two days prior. I contacted them and they (remotedly) removed the microsoft update KB2670838 off my computer...no idea of what it is or why it interfered. As I rebooted microsoft did an update which made me think MS had reloaded the problem. However, the Symantec rep said that is fine as long as Norton was loaded BEFORE the KB2670838 updated. So far, so good.