What Does This Mean?

The Local Area Connector on my W7 PC lists IPv4 connector and IPv6 connector. Both must be connected to get online - at least till today. The IP4 is online and the IP6 says "no internet access."

Yet I AM online. But BOTH are supposed to be connected. Could you educate me as to what these two connectors are, and where I can find them on my PC? Can you explain why now only one needs to be connected to go online? That doesn't sound right at all.

Since I seem to have a built-in hack, problems don't surprise me - and my important data is safe elsewhere. But I've had a big problem because it often disconnects me, and it takes half an hour to get back online. Since these disconnects only happen when I'm at a political site, it's no surprise, either, especially since it disconnected me last night from the SOTU speech and it took 20 minutes to get it back - I missed most of his ranting about the wall. Again, no big deal, since it's probably on youtube.

My IP4 and 6 connectors are probably involved in these disconnects. If you know, could you educate me as to HOW they go about disconnecting me from the internet? I'd like to know how it's being done, so I can study it. I may find a way to thwart it.

Thanks muchly,
Holly B.

 

Not true.

Contact your ISP.

FYI
https://en.wikipedia.org/wiki/IPv6

 

I can remember when both of those connectors accessed the internet. I did not know that 6 could be disconnected and still be able to be online. It's a relief to know this can be normal. What's the purpose of the optional one?
I will contact my ISP, thanks.

But can you educate me about the purpose for those two connectors, when one seems merely optional to go online? Where are its files stored, so I can examine them?
Also, can you educate me about how a hacker could go about disconnecting someone? I want to know as much as possible about how it's done, so I can try to throw monkey wrenches at them.
I'm more interested in learning these things. I can get past the disconnects, and the times when it turns off my sound, and lots of other things, but I want to LEARN. Later, after I've got more knowledge, I'll format C: and reinstall W7. I just want to do that knowing more than I do now, because the hack has always returned after I reinstall. I then might have a chance of seeing it re-establish itself.
If this requires a high expertise to inform me, that's okay. I don't expect you to know everything, and hackers are often more sophisticated than people willing to help users like me. So it's not your fault at all. After all, the crooks usually know more than the people programming antivirus programs. No sooner do they learn of malware than 10 new ones show up. Can you refer me somewhere?

Thanks again,
Holly B.

 

I suggest you go here.
https://forums.majorgeeks.com/forums/malware-help-mg-a-specialist-will-reply.35/
Follow the instructions in the sticky.

 

Some Internet providers don't have ipv6 connections yet. I am with Virgin Media and I'm connected by ipv4 only.