why wont remote assistance work

ive invited someone to remote assistance throu msn messenger but nothing happens, even if we both disable our firewalls, any ideas?

 

ok, im lost.....

 

ive found system properties>remote and its ticked but services list? where is it

 

Easiest is Start -> Run -> type in "msconfig" -> Click OK -> Choose Services tab, scroll down to Remote stuff.

 

I seem to recall a KB article that stated if two people had routers that this feature would not work. Regardless of if DMZ was set.

 

It will work over routers.

Port 3389 must be opened and forwarded to the respective computers.

DMZ should work, too.

 

But it wont allow you to enable it, so the best place would be

Start,run, services.msc

 

Also, software firewalls will cause a problem too. So disable those.

 

I know it will work over routers in general but this article specifically stated tthat if BOTH parties had routers, that this feature would not function. I remember this because I was trying to do the same thing with a friend of mine last year and ran into the same problem.

 

I see.


I found this:


http://www.petri.co.il/what's_remote_assistanc.htm


Basically it boils down to that both NAT devices must support UPnP, or it won't work.

 

The funny thing is it was workin the other day, or at least i could remote access my sisters pc

 

done that and everything is already ticked in there.

 

done that and made sure that remote stuff was started

 

The firewalls have to be stopping communication then.

 

but we disabled them, we are both using zone alarm, strange aint it?

 

Disabling dsoesn't always stop them.

Can you the computers ping each other?

 

tell me how to do it and i will try. do i need the IP number for the other computer? if so is it cmd>run>ping**************** where ********** is the number of the other pc? if not can you tell me how to do it

 

Yep, you need the IP address of each computer.

Start, run, cmd.exe

ping "ip address"

Minus the quotes.

 

thanx, will give it a go later and post back results

 

Hi Adrynalyne, tried to pc pcs, no go..... packets sent 4 0 received Lost 4 100% failed.
next move?

 

Check here http://www.net4nowtforum.co.uk/showthread.php?t=8741

 

checked it out, but dont really think it helps

 

it looks like i can ask for remote assistance and the person i ask can view my screen, but when they ask me for remote assistance i get a box saying "Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again."