Win 10 Laptop Problems

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Menessis, May 24, 2019.

  1. Menessis

    Menessis Private E-2

    The laptop is running slower and slower..Some times will not respond. Other times it seems to run fine. When it gets "stuck" cmd alt del to bring up task manager but when I click on it nothing happens.

    Here are the log files so far:

    MGTools wont run to the end for some reason. It keeps trying to access the registry and a pop up asks for permission and I click yes but it just loops. "error accessing the registry".

    This is going to be a challenge!

    Thanks
    Menessis
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please remove everything found by ADWCleaner and Hitman.
    Reboot and
    Please go here > https://www.zemana.com/Download
    their program is no longer free, but you can use the demo version for this cleaning.

    It auto updates, and you click scan. After it's finished, click on the icon that looks like Cell phone strength bars. High-light the report (by date log was produced) and click on the "Open Report" icon. (looks like a folder). That notepad.txt can then be copied/pasted into another .txt doc and saved. Upload that, please.
     
  3. Menessis

    Menessis Private E-2

    Thanks Tim.

    I followed the instructions.

    Here are the new logs:
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Just remove what Hitman found, reboot and tell me how things are running now.
     
  5. Menessis

    Menessis Private E-2

    Well Tim so far so good. It slow booting up but who knows what thats all about.
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Slow booting can be a number of things. I suggest you pursue this in the software forum.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    3. If running Vista, Win 7 or Win 8, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    4. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 or 10 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    5. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    6. After doing the above, you should work thru the below link:
     

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