Win XP, issues and more

You can try downloading MGtools here. If you can't run it from the root drive ( typically the C: drive) you can try running it from the desktop.

You can download combofix.exe and download it to the desktop. If you can't download on that computer, use a different computer and transfer via cd or thumb drive.

 

Yes, of course. You can use a cd or thumb to transfer the two files.

 

Take your time. It's more important that you complete the process than post without the logs. I will be here when you are ready.

 

Since you removed registry items for AVG, it is probably broken now. See if you can't run this removal tool:

AVG Removal Tool.

 

You have an awful lot of toolbars installed. But if they are not causing any conflicts you can leave them.

Please make sure your computer is in normal startup mode through msconfig.

Also, you need to slide ComboFix off your C: drive and drop it directly on your desktop.

You will need to install an AV program once we are finished.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Now, if you have moved Combo to your desktop:

* Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
If it is not on your Desktop, the below will not work.
* Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
* If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
* Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::

Driver::
Viewpoint Manager Service
rfjbvzey

File::
c:\windows\system32\drivers\rfjbvzey.sys
AtJob::

Folder::
C:\Program Files\Common Files\PARETOLOGIC

Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"AVGIDSAgent"=-
"avgfws9"=-
"avg9wd"=-
"avg9emc"=-
"AVG Security Toolbar Service"=-

[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}]

[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{b0cda128-b425-4eef-a174-61a11ac5dbf8}]

* Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
* At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
* You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
If it asks you to overide the previous file with the same name, click YES.
* Now use your mouse to drag CFscript.txt on top of ComboFix.exe
http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
* Follow the prompts.
* When it finishes, a log will be produced named c:\combofix.txt
* I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Note: If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\ComboFix.txt
* C:\MGlogs.zip

Make sure you tell me how things are working now!

 

What background clicking? Is it coming from the hard drive? If it is, that could be indicative that the drive is beginning to fail. If that is the case, you need to backup her important data and files and prepare yourself to replace the hard drive.

As for her difficulty in seeing, you are aware that you can hold the control key and tap the + or - keys to enlarge the print in any window?

I am not seeing any other issues in your logs. You do need to install an AV program now!!

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
     
     
   
   
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
   
   
10. After doing the above, you should work thru the below link:
    
    • How to Protect yourself from malware!

Malware removal from a National Chain = $149
Malware removal from MajorGeeks = $0

Help Support MajorGeeks
Buy Discounted Software @ Majorgeeks Store. Giveaways Too!

Majorgeeks Geek Wear. Hats, T-Shirts, Hoodies

MajorGeeks on FaceBook

 

You are most welcome. If she wants to bypass the log in screen, you only need to remove the user password in User Accounts in the control panel. However, if others have access to this computer, I wouldn't recommend doing that. Her user account should ideally be password protected in both normal mode and safe mode. However, without a password, you will probably be seeing her again. :-D