Window 7 Black Screen With Cursor

I'm totally stumped. Running Windows 7, 64 bit OS. On start-up, after the welcome screen, the screen goes black with the cursor showing. Control + Alt + Delete doesn't work. 5 taps of the Shift key doesn't bring up a separate Sticky Keys box.

I've run the Windows Repair Tool, checked the memory, went into Recovery Mode and selected a prior Start point. Nothing works. Ran Malware Bytes, SuperAntiSpyware . . . no help. Watched the YouTube videos, concerning going into TaskBar and typing explorer.exe. Checked Regedit: Winlogin/Shell, everything is as it's supposed to be.

I'm able to get into Safe Mode with Networking and the screen is fine. But when it boots up normally, the screen goes black after Welcome . . . Any thoughts are most appreciated. You guys/gals are the best! You've helped me out of a few jams before so I'm asking again. Thanks in advance.

Cheers!

 

I suspect that your user profile has become corrupted. Boot into Safe Mode, create a new account, restart Windows, and see if you can log in using the new one.

 

This is my 86 year old neighbor's machine. She calls me over when she has problems. There is no user profile set up on her machine. No password. It logs in directly to Windows. Are you suggesting to set up a profile?

 

You could also try in safe mode opening msconfig->startups->disable all of them->boot into Windows normally. Since you have networking in safe mode, you could also download ccleaner if it's not there already and use it to disable startups and also run the cleaner once.

If you set up a new account, make it an administrator account. Then you could technically get your neighbor's files, start menu folders/icons, and desktop items via new the admin account and go ahead and delete the corrupt account. In the new account, just add the start menu folders/icons where they should be and the files where they belong. Don't want to delete the old account without creating a new ADMIN account first. The original account is giving you safe mode for now...

 

Tried last good configuration. Didn't help.

 

I will try adding a new user. Thanks! I'll let you know.

 

Added a new user. No change. Now I can't get into Safe Mode. It freezes. Any other thoughts?

 

Yes. Then I tried getting into Safe Mode and it froze up loading the files.

 

Trying again. The computer is running chkdsk.

 

Chkdsk came back with no problems. System restarted. I selected the new user and it freezes on the Welcome screen.

 

I'm able to get back into safe mode. The new user profile will not load. It just freezes on the welcome screen. When I load the original profile I get the same black screen with cursor.

 

Run SFC /scannow and it will check for errors on windows.

 

Running scan now. No integrity violations.

 

Any other suggestions? I'm really at a loss.

 

Have you run any thing for virus or malware.If is a must run through safe mode.
https://forums.majorgeeks.com/threa...ide-incl-spyware-virus-trojan-hijacker.35407/

 

Yes. Ran Malwarebytes and SuperAntiVirus? Nothing showed up. What else can I do?

 

Given that something isn't working correctly I would try. This...
It might help.
Good luck.
s.

 

Can I run this in Safe Mode?

Was able to run it in Safe Mode. Ran through all the repairs and restarted in Normal mode. Black screen with cursor again! Went back into Safe Mode, and now I get the black screen and cursor there too! Was able to hit Cntrl+Alt+Del, got into task manager, deleted explorer.exe and re-ran the process. Got the screen back. Tried re-running Windows Repair Tool and it wouldn't run. Went to an earlier Restore point hoping to get the Safe Mode screen back. Didn't work. Now I don't have the screen in Safe Mode.

 

After running Windows Repair Tool, I no longer get the screen in Safe Mode. I guess the generic driver isn't working now. Was able to hit Cntrl+Alt+Del, got into task manager, deleted explorer.exe and re-ran the process. Got the screen back.

 

Sounds like a windows reinstall is necessary.

https://www.microsoft.com/en-us/software-download/windows7

 

Here's a YouTube video describing the problem:


Basically it's a blank screen. Only shows the cursor which you can move with the mouse. Nothing else works.

 

Did you check the integrity of the HDD using the manufacturers software?

If I were in your shoes and having seen what you tried, in the first instance I would be doing the following

1. Boot to a Linux Live CD/USB and see if that works ie boots to desktop (Linux Mint a good choice). If the pc boots to desktop, then it is safe to say that HW issues can be eliminated (with the exception of the boot medium) ie HDD

2. Boot with a partition manager, GParted is excellent and free, and run a check on the integrity of the partition(s).

 

When you run into problems like this...It's safer just to reinstall windows.But it could be hardware related as well.

 

I got the op to do a SFC /scannow in safe mode.No issues where found.

 

I saw that wile and that was a sound move. Although this does probably smells like a software error it could still be some form of hw fault.

So in using a Linux Live CD/USB, we can hopefully isolate which it is then use GParted (+ running manufacturers software to scan for drive errors) to try to illiminate the boot media and partition tables from the equation.

Who knows it may also be a faulty HDD cable, I had one which caused me some curious errors once.

The video posted by the op found the HDD to be faulty with bad sectors which I guess corrupted the MBR. It could be the same case here, in which case a reinstall is one of the few ways to move forward but since this is the op's neighbour's system he may not be chopping at the bit at the thought of doing this.......

 

True true...could be any thing.