Windows 10 Pc Running Very Slow

marie95 · Mar 6, 2018

I'm writing about my daughters laptop. It takes a long time to start about 3 minutes. when it finally does anything you click takes about 1 minute to open up, wether it be a folder or a webpage.
I first updated all the drives, malware and antivirus programs. I ran them through, but malwarebytes only found a couple of things. Avira found nothing.
I went ahead and followed the" how to remove malware" and attached are the logs.
Any help will be greatly appreciated.
thank you,
marie

TimW · Mar 6, 2018

Is there a reason you are using a proxy server?

marie95 · Mar 6, 2018

My daughter is a college student and when she went to South Korea for a student trip of a couple of weeks, she needed that to access sites she couldnt while over there.

TimW · Mar 6, 2018

Ok...reopen Roguekiller and remove these item:
¤¤¤ Registry : 23 ¤¤¤
[PUM.Proxy] (X64) HKEY_USERS\S-1-5-21-372423961-3444332449-562191275-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : 162.244.135.188:8080 -> Found
[PUM.Proxy] (X86) HKEY_USERS\S-1-5-21-372423961-3444332449-562191275-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : 162.244.135.188:8080 -> Found
[PUM.Proxy] (X64) HKEY_USERS\S-1-5-21-372423961-3444332449-562191275-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-03052018085041044\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : 162.244.135.188:8080 -> Found
[PUM.Proxy] (X86) HKEY_USERS\S-1-5-21-372423961-3444332449-562191275-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-03052018085041044\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : 162.244.135.188:8080 -> Found
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters | DhcpNameServer : 99.196.99.99 99.197.99.99 ([X][X]) -> Found
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{e436e3e9-2e48-4a14-81fe-de4b467291da} | DhcpNameServer : 99.196.99.99 99.197.99.99 ([X][X]) -> Found

¤¤¤ Tasks : 2 ¤¤¤
[Hj.Shortcut] \{A8D87E80-623D-4104-8048-FF6B4565584B} -- "c:\program files (x86)\google\chrome\application\chrome.exe" (http://www.skype.com/go/downloading?source=lightinstaller&ver=7.24.0.104&LastError=12002) -> Found

Then have Hitman remove this:
C:\Users\april\Downloads\adobe_flash_setup_1589425296.exe

Reboot and rerun both RogueKiller and Hitman and attach the new logs.

marie95 · Mar 6, 2018

Thanks. Did as you instructed. attached are the logs. Is proxy server something that shouldn't be used at all? I'm not familiar with them.

TimW · Mar 6, 2018

Proxy servers are usually used to hide your actual IP address. They are not inherently bad, they can slow things down.

HitMan is still showing this to be malware:
C:\Users\april\Downloads\adobe_flash_setup_0043915452.exe

Delete it.

I want you to run one more scan:
Please download Zemana Malware Removal to your desktop and run it please.

It auto updates, and you click scan. After it's finished, click on the icon that looks like Cell phone strength bars. High-light the report (by date log was produced) and click on the "Open Report" icon. (looks like a folder). That notepad.txt can then be copied/pasted into another .txt doc and saved. Upload that, please.

marie95 · Mar 7, 2018

Here it is

marie95 · Mar 7, 2018

I'm sorry, I forgot to delete the malware on Hitman first, before I ran zemana. Attached is the log after I deleted the Hitman stuff.

TimW · Mar 7, 2018

Good. Your logs are all clean now. If you continue to have issues with slowness, please post in the software forum and answer these questions:
For example answer the below:

* Is boot up slow?
* Is shutdown slow?
* Is browsing/surfing slow?
* Is downloading slow?
* Is running any application?
* Is it also slow in safe boot mode?
* Also are any process showing in Task Manager to be using a lot of CPU time?
* Anything else slow?

Since you are not having any malware problems, it is time to do our final steps:

We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.

Re-enable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.

Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.

If running Vista, Win 7 or Win 8 or 10, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.

Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 or 10 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.

Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

After doing the above, you should work thru the below link:

How to Protect yourself from malware!

marie95 · Mar 7, 2018

Thank you very much. Sorry my initial message wasn't informative.
So did her computer have malware? or was it just the proxy server slowing things down?
I really appreciate all your help and time you took on helping me.
Have a great day!

TimW · Mar 7, 2018

marie95 said: ↑

So did her computer have malware?
Click to expand...

Yes...the adobe downloads were packed with malware. And the google hijack. How is the system running now?

marie95 · Mar 7, 2018

Yes, its running smoothly. Thank you very very much. I'll make sure she updates and runs the anti malware and anti virus programs regularly. (she was not doing either)
Have a great day!

TimW · Mar 7, 2018

Good to know! You are most welcome.

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Windows 10 Pc Running Very Slow

marie95 Private E-2

Attached Files:

mb.txt

rk.txt

HitmanPro_20180305_1938.log

MGlogs.zip

AdwCleaner[S0].txt

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

marie95 Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

marie95 Private E-2

Attached Files:

HitmanPro_20180306_1256.log

rk.txt

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

marie95 Private E-2

Attached Files:

2018.03.06-18.40.47-i0-t92-d1.txt

marie95 Private E-2

Attached Files:

2018.03.06-19.53.29-i0-t92-d0.txt

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

marie95 Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

marie95 Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

Windows 10 Pc Running Very Slow

marie95 Private E-2

Attached Files:

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

marie95 Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

marie95 Private E-2

Attached Files:

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

marie95 Private E-2

Attached Files:

marie95 Private E-2

Attached Files:

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

marie95 Private E-2

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TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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