Windows 7 64-bit problem

Hello,

I'll try to keep my problem short.
When I'm playing Wolfenstein ET or Call of duty my pc just freezes in a couple of minutes. I need to reboot my pc cause I can't do anything with it.
What I've done:
-Clean pc
-Mem test was okay
-Temp. is okay
-Drivers are okay

Below is the minidump + 64bit dxdiag

 

Have you checked for viruses/malware ?
Here's the best guide on the internet for cleaning your computer:

http://forums.majorgeeks.com/showthread.php?t=35407

 

Thanks for your quick reply but there is no malware or whatsoever on my pc.
Even when I formatted a couple of weeks ago I still had the same problem.

 

Welcome to Majorgeeks!

Basic debug output:

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\070611-33883-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`02c0a000 PsLoadedModuleList = 0xfffff800`02e47e50
Debug session time: Wed Jul  6 12:13:28.189 2011 (UTC + 1:00)
System Uptime: 0 days 0:00:10.344
Loading Kernel Symbols
...................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80071b18f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80071b18f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`033696f0 fffff800`02ec4a99 : fffffa80`071b18d0 fffffa80`0554e680 fffff8a0`0000000d 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`03369c10 fffff800`02da6677 : fffffa80`071b18d0 fffff800`02e1f5f8 fffffa80`0554e680 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`03369c40 fffff800`02d0ec45 : fffff800`02e81360 fffffa80`0717d828 fffffa80`0717d820 fffffa80`0554e680 : nt!WheapProcessWorkQueueItem+0x57
fffff880`03369c80 fffff800`02c87961 : fffff880`0108ce00 fffff800`02d0ec20 fffffa80`0554e680 00000000`0000055a : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`03369cb0 fffff800`02f1d7c6 : d259d259`11b011b0 fffffa80`0554e680 00000000`00000080 fffffa80`05524ae0 : nt!ExpWorkerThread+0x111
fffff880`03369d40 fffff800`02c58c26 : fffff880`0316a180 fffffa80`0554e680 fffff880`031750c0 45364536`2d252d25 : nt!PspSystemThreadStartup+0x5a
fffff880`03369d80 00000000`00000000 : fffff880`0336a000 fffff880`03364000 fffff880`03fa3690 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV

Followup: MachineOwner
---------

This clearly shows that the error is hardware-related but pinpointing the hardware or driver is not easy.

BlueScreenView 'thinks' that power scheduling might be implicated: perhaps the Power (saving) settings need changing or disabling completely to test.

Another possiblility, perhaps unrelated: these games are older, requiring DX9, have you installed DX9? Note: this does not overwrite the DX11 already installed, it only updates and adds to, the DX9 portions of code to ensure fuller compatibility.

Try those two things out first before we move on to more generic troubleshooting for this error.

 

DX9 was already installed and the power settings arent changed when it did worked..
I've got this issue for a long time now and it's very very annoying.. Some people said it could have been caused because of an update by windows (damaged kernel file)?

 

Please double check all Power settings, including those for the networking and USB devices in Device Manager.

Have you manually replaced any Windows files as a result of those comments by other people?

I only see 4 drivers that have been updated since W7 was released, your installation appears to be close to a vanilla install but from the debug output:

So did Windows unload all but four updated drivers before the crash occurred? Unlikely, I think.

Is there a reason that you do not Update Windows, at least to Critical updates?

I see Ad-Aware is installed, I think most people involved in fighting malware would agree that this is no longer a first-rate software, others are more efficient. Unless you have paid for it, I would suggest switching to Malwarebytes and/or SuperAntispyware for manual scanning.

 

I'm updating windows 7 as far as I can atm (critical updates only) and I tested again. Ofcourse the pc crashed again but then I got a real bluescreen which said:
A clock interrupt was not received on a secondary processor within the allocated time interval

dmp file is the same so no need for an updated one i presume..

 

Updating bios + chipset did not worked

 

So you had another BSOD? Can you post the resulting minidump please, some of the info should have changed because of the updating and may help narrow it down.

 

New dump

 

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\070811-24850-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Machine Name:
Kernel base = 0xfffff800`02c5f000 PsLoadedModuleList = 0xfffff800`02e9ce50
Debug session time: Fri Jul  8 14:55:53.952 2011 (UTC + 1:00)
System Uptime: 0 days 0:00:12.107
Loading Kernel Symbols
..................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800717f8f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800717f8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`033706f0 fffff800`02f19979 : fffffa80`0717f8d0 fffffa80`0554d680 00000000`00000001 fffffa80`070d9f30 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`03370c10 fffff800`02dfb5c7 : fffffa80`0717f8d0 fffff800`02e745f8 fffffa80`0554d680 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`03370c40 fffff800`02d63b55 : fffff800`02ed6360 fffffa80`079ff420 fffffa80`079ff420 fffffa80`0554d680 : nt!WheapProcessWorkQueueItem+0x57
fffff880`03370c80 fffff800`02cdc961 : fffff800`02e74500 fffff800`02d63b30 fffffa80`0554d680 00000000`0000055a : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`03370cb0 fffff800`02f72bc6 : 64706470`52f552f5 fffffa80`0554d680 00000000`00000080 fffffa80`05523040 : nt!ExpWorkerThread+0x111
fffff880`03370d40 fffff800`02cadbc6 : fffff880`0316a180 fffffa80`0554d680 fffff880`031750c0 a307a307`990b990b : nt!PspSystemThreadStartup+0x5a
fffff880`03370d80 00000000`00000000 : fffff880`03371000 fffff880`0336b000 fffff880`041c1540 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV

Followup: MachineOwner
---------

I still only see 3 or 4 files that post date the release of W7:

Code:

==================================================
Filename          : spldr.sys
Time String       : 5/11/2009 17:56:27
==================================================

==================================================
Filename          : amdxata.sys
Time String       : 5/19/2009 18:56:59
==================================================

==================================================
Filename          : hwpolicy.sys
Time String       : 7/14/2009 00:19:22
==================================================

==================================================
Filename          : msisadrv.sys
Time String       : 7/14/2009 00:19:26
==================================================

==================================================
Filename          : pcw.sys
Time String       : 7/14/2009 00:19:27
==================================================

==================================================
Filename          : ACPI.sys
Time String       : 7/14/2009 00:19:34
==================================================

==================================================
Filename          : Fs_Rec.sys
Time String       : 7/14/2009 00:19:45
==================================================

==================================================
Filename          : atapi.sys
Time String       : 7/14/2009 00:19:47
==================================================

==================================================
Filename          : dump_ataport.sys
Time String       : 7/14/2009 00:19:47
==================================================

==================================================
Filename          : dump_atapi.sys
Time String       : 7/14/2009 00:19:47
==================================================

==================================================
Filename          : PCIIDEX.SYS
Time String       : 7/14/2009 00:19:48
==================================================

==================================================
Filename          : pciide.sys
Time String       : 7/14/2009 00:19:49
==================================================

==================================================
Filename          : WMILIB.SYS
Time String       : 7/14/2009 00:19:51
==================================================

==================================================
Filename          : pci.sys
Time String       : 7/14/2009 00:19:51
==================================================

==================================================
Filename          : ataport.SYS
Time String       : 7/14/2009 00:19:52
==================================================

==================================================
Filename          : WDFLDR.SYS
Time String       : 7/14/2009 00:19:54
==================================================

==================================================
Filename          : mountmgr.sys
Time String       : 7/14/2009 00:19:54
==================================================

==================================================
Filename          : CLFS.SYS
Time String       : 7/14/2009 00:19:57
==================================================

==================================================
Filename          : volmgr.sys
Time String       : 7/14/2009 00:19:57
==================================================

==================================================
Filename          : disk.sys
Time String       : 7/14/2009 00:19:57
==================================================

==================================================
Filename          : partmgr.sys
Time String       : 7/14/2009 00:19:58
==================================================

==================================================
Filename          : CLASSPNP.SYS
Time String       : 7/14/2009 00:19:58
==================================================

==================================================
Filename          : fltmgr.sys
Time String       : 7/14/2009 00:19:59
==================================================

==================================================
Filename          : volsnap.sys
Time String       : 7/14/2009 00:20:08
==================================================

==================================================
Filename          : volmgrx.sys
Time String       : 7/14/2009 00:20:33
==================================================

==================================================
Filename          : Ntfs.sys
Time String       : 7/14/2009 00:20:47
==================================================

==================================================
Filename          : ksecdd.sys
Time String       : 7/14/2009 00:20:54
==================================================

==================================================
Filename          : fwpkclnt.sys
Time String       : 7/14/2009 00:21:08
==================================================

==================================================
Filename          : msrpc.sys
Time String       : 7/14/2009 00:21:32
==================================================

==================================================
Filename          : ndis.sys
Time String       : 7/14/2009 00:21:40
==================================================

==================================================
Filename          : NETIO.SYS
Time String       : 7/14/2009 00:21:46
==================================================

==================================================
Filename          : dump_dumpfve.sys
Time String       : 7/14/2009 00:21:51
==================================================

==================================================
Filename          : Wdf01000.sys
Time String       : 7/14/2009 00:22:07
==================================================

==================================================
Filename          : mup.sys
Time String       : 7/14/2009 00:23:45
==================================================

==================================================
Filename          : fileinfo.sys
Time String       : 7/14/2009 00:34:25
==================================================

==================================================
Filename          : rdyboost.sys
Time String       : 7/14/2009 00:34:34
==================================================

==================================================
Filename          : vmstorfl.sys
Time String       : 7/14/2009 00:42:54
==================================================

==================================================
Filename          : cng.sys
Time String       : 7/14/2009 00:49:40
==================================================

==================================================
Filename          : crashdmp.sys
Time String       : 7/14/2009 01:01:01
==================================================

==================================================
Filename          : vdrvroot.sys
Time String       : 7/14/2009 01:01:31
==================================================

==================================================
Filename          : hal.dll
Time String       : 7/14/2009 02:27:36
==================================================

==================================================
Filename          : mcupdate.dll
Time String       : 7/14/2009 02:29:10
==================================================

==================================================
Filename          : CI.dll
Time String       : 7/14/2009 02:32:13
==================================================

==================================================
Filename          : PSHED.dll
Time String       : 7/14/2009 02:32:23
==================================================

==================================================
Filename          : fvevol.sys
Time String       : 9/26/2009 03:34:26
==================================================

==================================================
Filename          : ksecpkg.sys
Time String       : 12/11/2009 07:03:32
==================================================

==================================================
Filename          : kdcom.dll
Time String       : 2/5/2011 13:21:45
==================================================

==================================================
Filename          : AVGIDSEH.Sys
Time String       : 2/22/2011 06:23:04
==================================================

==================================================
Filename          : avgrkx64.sys
Time String       : 3/16/2011 15:06:34
==================================================

==================================================
Filename          : ntoskrnl.exe
Time String       : 4/9/2011 05:14:44
==================================================

==================================================
Filename          : tcpip.sys
Time String       : 4/25/2011 03:47:33
==================================================

This feels like DeepFreeze or a virtual OS badly configured, where any changes made are undone on reboot.

I will confer with others about this, perhaps there's another explanation.