windows 7 restarting

Discussion in 'Hardware' started by philpot, May 20, 2010.

  1. philpot

    philpot Private E-2

    hi my computer sometimes restarts or just goes off or when on the internet just goes blank then recovers and i'm on windows 7.. any ideas what the problem could be.. thanks
     
  2. voodoo3rd

    voodoo3rd Corporal

    Is it random re-starting or has it been running for a bit when it happens?
     
  3. Burrell

    Burrell MajorGeek

    Please provide the following info;

    • PC Specs, or make/model
    • Age of PC
    • Any recent hardware changes?
    • Any dust inside?
    • All drivers up to date?

    Thankyou.
     
  4. philpot

    philpot Private E-2

    hi guys.

    the main problem seems to be when i'm playing games. both online and downloaded games.

    i've attached the error report i last had. if i've attached it right. thanks
     

    Attached Files:

  5. collinsl

    collinsl MajorGeek

    Logs are not necessary unless asked for.
    Have you done any of these:
     
  6. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    With your error being listed as Java related, just try this

    Uninstall Java from Add/Remove, remove all versions you find then run JavaRa (may have to right click it and choose Run as Administrator) then let it clean up any old components of Java, then install and run CCLeaner and run its cleaner and registry options, run the registry one until nothing is listed for removal, then reboot and install the latest Java runtime from HERE (if you have x64 Windows 7 then also install the x64 version linked to in the previous link) but do install and run these in the administrators account and not any if you have them Limited User accounts.

    Will also need all questions previously answered as the more information you give the better we can help you, as tech support when you cannot see the physical PC is not always easy,

    Is it only when you go on the internet this happens and not in any other application or when not on the internet?

    Could try Internet Explorer in no add-ons mode and its in Start > Programs > Accessories > System Tools and see if that connects ok, if it does then you have a corrupt or incompatible add-on installed, and this HERE will help narrow that down, just need to in IE normal mode disable all add-ons and enable one at a time and close and restart IE to find the culprit.

    But leaves the questions from earlier on, which can link to a driver issue or temperatures.
     
  7. Bold Eagle

    Bold Eagle MajorGeek

    Excellent advice from Halo (as per usual....;-)) the only thing I can add after the cleaning up and removal of Java is that if you do have Win 7 x64 you will need to install the 32 Bit and the 64 Bit versions of Java. The reason is that many Browsers and or webites will be "written" in 32Bit Code (FireFox is 32Bit I believe) and need the 32Bit version. I only recently discovered and or explored this issue myself.

    http://www.java.com/en/download/faq/java_win64bit.xml
     

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