Windows 7 slow start up and shut down

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by EStrother, Jul 29, 2013.

  1. EStrother

    EStrother Private E-2

    I have a HP Windows 7 64 bit 1 TB HDD, dual processor with 6 GB of RAM desktop. With a wired home network. My start up and shut down speeds are very slow, the MSconfig utility is super slow to launch to. Sometimes after I reboot things like task manager, services utility, even spider solitaire, are slow to launch the first time, but after that they just snap open like they're supposed to, kind of like after a reboot the system loses its cache or whatever controls that, other than that the PC seems to run fine. Probably a total different issue is IE 10 keeps freezing, crashing, then restarting itself, nothing seems to work for that problem, even tried Microsoft's fix it tool, I've tried everything but there seems to be no fix for it no matter what I do. I ran all the scans as per instructions in the Malware removal section of your website, no change. I've attached the logs.
    Thanks
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    The only items in question are what was reported by RogueKiller. Do know exactly what all of the below are? Did you install these?
    The Socialcomm\imscocial.exe one really is extremely suspicious as it modifies the startup of Windows.
     
  3. EStrother

    EStrother Private E-2

    The only two that I installed were the restart on crash (ROC) and the naturally speaking. The restart on crash is a program that comes in real handy for me because if a program hangs and freezes my computer ROC will automatically either shut it down, or shut it down and restart the program, so I can go about doing whatever it was I was doing, and the naturally speaking is of course my speech recognition software, which is the main reason I got the ROC, naturally speaking is the only way I can use my computer because I'm paralyzed.
    Those others looked suspicious to me to, no clue what those are.
    Thinks
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You should consider uninstalling the below:
    Freemake Video Converter version 4.0.2
    Freemake Video Downloader

    See: http://www.systemlookup.com/CLSID/76824-mscoree_dll_MS_file.html

    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
    
    :Files
    C:\windows\tasks\VaudiXUpdaterTask{F06ED405-0FBC-4D9F-8886-797731218AA3}.job
    C:\ProgramData\Premium\VaudiX\VaudiX.exe
    C:\ProgramData\Premium\VaudiX\profile.ini
    C:\Users\eric\AppData\Roaming\Socialcomm\imscocial.exe
    C:\Users\eric\AppData\Roaming\Socialcomm
    C:\Users\eric\AppData\Local\Temp\*.*
    C:\windows\ServiceProfiles\LocalService\AppData\Local\Temp\tmp*.*
    :Reg
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{39904947-61B9-40D2-9A3A-7EBC90CB4F58}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{b7fca997-d0fb-4fe0-8afd-255e89cf9671}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{8E5E2654-AD2D-48bf-AC2D-D17F00898D06}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9030D464-4C02-4ABF-8ECC-5164760863C6}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{e9e8eb35-ff77-455d-b677-91e5e4fc06c2}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{8E5E2654-AD2D-48bf-AC2D-D17F00898D06}]
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXTlog
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  5. EStrother

    EStrother Private E-2

    Uninstalled freemake video downloader, searched and deleted residuals, haven't checked the registry for residuals of it yet. Ran the tools you suggested, then rebooted normally after all of those, still slower than crap, the OEM utilities and software still lagging when launched the first time, MSconfig still takes 25 to 30 seconds to launch everytime. Haven't tested the internets yet for crashing sometimes it takes a little time 5 to 15 minutes sometimes.
    Thanks.
    P.S. it probably doesn't matter but thought I'd mention it anyway, I am the only person that uses my computer so I really have no need for other user accounts on my system except for possibly testing. I don't use any gadgets, sidebar, touch screen or any of those type of programs.
    And while I'm thinking about it on the OTM utility if any of the people who ask for your help and who are solely dependent on speech recognition software to operate their computers, warn them that after OTM reboots their machine their voice recognition software won't be able to get, and you have to click on 'yes" I think it is, so if they can't manually click that button tell them to have somebody standing by, (I was just lucky than somebody once actually standing by) to click the button for them and then they'll be good to know. Unless you know a way around that to set the before it reboots the system.
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay well then it is probably not a malware issue. Your logs really did not have any real malware. Just some junkware and a couple of things that you did not recognize. So we removed them. Perhaps your problems is hardware related ( hard drive or memory ) or software conflict. I do see Naturally Speaking using greater than 450 MB of memory but you appear to have a lot of memory to spare so it may not be an issue but perhaps it does cause a performance hit. If this is really a new problem, you could try an older restore point to see if it helps. Otherwise you will have to check in the Hardware and or Software Forum for possible issues. Maybe run a disk check and a memory check. Also run a defrag. You may want to check to see how performance is in safe boot mode. This could be helpful in determining if the problem is just do to some software/driver that loads during normal boot mode.

    Don't know any work around. I would think this could be an issue with many other malware removal tools too that need to take early control of the PC during a reboot.
     
  7. EStrother

    EStrother Private E-2

    Thanks for all your help.

    I will double check my registry for those suspicious items and delete them.

    I did try launching MSconfig in safe mode and it had the same long lag, didn't try any of the other programs.

    Do you think any of those programs that you can configure the startup items to launch one at a time instead of all at once would really do any good at least for the startup time?

    I did post the exact first post I posted here in the software forum's, and immediately got told to post it here.

    Thanks again for all your help
     
  8. EStrother

    EStrother Private E-2

    One more question if you don't mind. In my system32 folder I have these 2 items and don't have any extension assigned to them. Do you happen to know what they are?

    7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0

    7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0

    Thanks
     
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Not sure what you mean. I did not say anything about delete items from the registry.

    You will have to return to the thread in the Software Forum now since your problems are not really due to malware.
     
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    These are part of Windows. Do not touch them!!! If you remove these, you will have major problems and your copy of Windows would be marked as not authentic.
     

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