Windows 7 Ultimate - Black Screen of Death - just started two days ago

Hi everyone,

A few weeks ago, I started experiencing a Black Screen of Death after my computer receives an update from Microsoft. When the computer boots up, it starts like normal then goes to a black screen. I see my mouse arrow and it moves when I move my mouse, but nothing else. No desktop, no icons, no login screen where I type my password in.

In order to boot up, I have to force shut down my computer and then boot into Safe Mode and do a system restore.

I am running Windows 7 Ultimate - 32 bit version.

I have disabled auto update and auto install. Checking the install status history I have found this




Update for Windows 7 (KB2454826)

Installation date: ‎1/‎11/‎2011 10:52 PM

Installation status: Failed

Error details: Code 80070643

Update type: Recommended

This is a reliability update. Install this update to enable a set of performance and functionality updates for graphics, Media Foundation, and XPS components on Windows 7 systems. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/2454826

Help and Support:
http://support.microsoft.com



Security Update for Windows 7 (KB2419640)

Installation date: ‎1/‎11/‎2011 10:52 PM

Installation status: Failed

Error details: Code 80070643

Update type: Important

A security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system.

More information:
http://go.microsoft.com/fwlink/?LinkId=204803

Help and Support:
http://support.microsoft.com




However, when I look it says that these two updates were installed successfully on 1/14/2011.

Thoughts?

 

It is possible that you have a Virus, I think your best option is to reinstall your OS with the disc, there is also a Recovery Console, but when you do this it should only reinstall the OS and not delete your files.