Windows 8.1 wont recognise my iphone 5. New computer.

Discussion in 'Software' started by syncman, Jan 19, 2015.

  1. syncman

    syncman Private E-2

    When I was using windows7, it would recognize when i connected my phone, and automatically open Picasa to retrieve photos. No more. Itunes opens automatically, but nothing more. I cant even see the phone using the file explorer. The file explorer shows my external hard drive and any Flash drive that is connected, but not the phone. Any help? BTW the phone and Kindle cords are connected via a USB 4 port hub.
     
    syncman, Jan 19, 2015
    #1
  2. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    First, lose the hub and connect the phone directly to the computer to see if this makes a difference.
    Second: http://forums.majorgeeks.com/showthread.php?t=279928
    when asking for help, tell us about your computer. (more than just saying it runs 8,1).

    What model is the iPhone?
     
    plodr, Jan 19, 2015
    #2
  3. syncman

    syncman Private E-2

    Short of USB ports, thats why the hub. Printer, mouse, keyboard, camera, External backup, speakers. 2 phones and Kindle [3 different micro USB's] Same problem with primary ports. Iphone five.

    Dell
    IntelI5-4460
    64 bit
    8GB ram.
     
    syncman, Jan 20, 2015
    #3
  4. Eldon

    Eldon Major Geek Extraordinaire

    Open Device Manager, expand Universal Serial Bus controllers, and look if the Apple Mobile Device USB Driver is installed. Then visit Apple at the following link.

    http://support.apple.com/en-us/TS1538
     
    Eldon, Jan 20, 2015
    #4
  5. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Is the hub powered? I ask because Dell doesn't offer the best power supplies and with so many devices connected, you might not have enough power to support: mouse, keyboard, camera, External backup, speakers. 2 phones and Kindle.
     
    plodr, Jan 20, 2015
    #5
  6. syncman

    syncman Private E-2

    Apple software not right?? Deleted the Mobile device support, re-installed and working fine now. Thanks. As to the non powered hub, I do notice that If I run keyboard, mouse etc through the hub, they stop working. Obviously lack of power. thanks.
     
    syncman, Jan 22, 2015
    #6

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